24/7 IT Infrastructure Incident Responder

TSMC - Taiwan Semiconductor Manufacturing Company Limited; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Income protection programs

401(k) retirement plan

Paid time off & holidays

Job summary

TSMC Arizona is seeking an IT Infrastructure Operations Technician to provide rapid, expert response to infrastructure alerts and outages in a high-volume manufacturing environment. You will diagnose incidents, escalate when needed, and lead cross-functional incident response to minimize downtime for fab and office users.

The role requires strong communication, analytical skills, and hands-on experience with networking, servers, Linux/Windows, and storage, plus the ability to work nights,

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent practical experience (3+ years) in an IT operations, NOC, or command center environment.
• Technical proficiency in troubleshooting and maintaining core IT infrastructure components in at least two areas: networking, servers, storage, or container orchestration (Kubernetes).
• Experience with incident response, rapid recovery, and escalation in a 24/7 manufacturing environment.

Responsibilities

• Act as the primary responder for critical infrastructure alerts and incidents, executing rapid recovery procedures to restore services and minimize impact to Fab and Office users.
• Monitor and provide fast recovery of vital infrastructure services and systems including database servers, network devices, and storage.
• Apply SOPs to troubleshoot and resolve alerts; escalate to 2nd/3rd line with context and initial diagnostics.
• Lead coordination of incident response with 2nd/3rd line support teams to drive quick resolution for outages.
• Develop or review Standard Operating Procedures and assist with hardware repair cases as needed.
• Collaborate with cabling and network teams to diagnose complex FAB Tool connectivity issues.

Skills

Communication

Analytical thinking

Adaptability

Collaboration

Problem solving

Flexibility

Education

Associate degree in IT or related field

Tools

Kubernetes

Linux

Windows

Networking hardware

SAN/NAS storage

Job description

TSMC Arizona is seeking an IT Infrastructure Operations Technician to provide rapid, expert response to infrastructure alerts and outages in a high-volume manufacturing environment. You will diagnose incidents, escalate when needed, and lead cross-functional incident response to minimize downtime for fab and office users.

The role requires strong communication, analytical skills, and hands-on experience with networking, servers, Linux/Windows, and storage, plus the ability to work nights,