IT Infrastructure Operations Technician

TSMC - Taiwan Semiconductor Manufacturing Company Limited; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Income protection programs

401(k) retirement plan

Paid time off & holidays

Job summary

TSMC Arizona is seeking an IT Infrastructure Operations Technician to provide rapid, expert response to infrastructure alerts and outages in a high-volume manufacturing environment. You will diagnose incidents, escalate when needed, and lead cross-functional incident response to minimize downtime for fab and office users.

The role requires strong communication, analytical skills, and hands-on experience with networking, servers, Linux/Windows, and storage, plus the ability to work nights,

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent practical experience (3+ years) in an IT operations, NOC, or command center environment.
• Technical proficiency in troubleshooting and maintaining core IT infrastructure components in at least two areas: networking, servers, storage, or container orchestration (Kubernetes).
• Experience with incident response, rapid recovery, and escalation in a 24/7 manufacturing environment.

Responsibilities

• Act as the primary responder for critical infrastructure alerts and incidents, executing rapid recovery procedures to restore services and minimize impact to Fab and Office users.
• Monitor and provide fast recovery of vital infrastructure services and systems including database servers, network devices, and storage.
• Apply SOPs to troubleshoot and resolve alerts; escalate to 2nd/3rd line with context and initial diagnostics.
• Lead coordination of incident response with 2nd/3rd line support teams to drive quick resolution for outages.
• Develop or review Standard Operating Procedures and assist with hardware repair cases as needed.
• Collaborate with cabling and network teams to diagnose complex FAB Tool connectivity issues.

Skills

Communication

Analytical thinking

Adaptability

Collaboration

Problem solving

Flexibility

Education

Associate degree in IT or related field

Tools

Kubernetes

Linux

Windows

Networking hardware

SAN/NAS storage

Job description

Select how often (in days) to receive an alert:

A career at TSMC Arizona offers an unparalleled opportunity to contribute to the most advanced semiconductor fabrication facility in the United States. TSMC Arizona's first fab began production with leading-edge N4 process technology in the first half of 2025. The second and third fabs, utilizing even more advanced process technology, will start production by 2028-2030. America's leading technology companies will rely on TSMC Arizona for the next generations of chips that will power the digital future.

Job Summary

The IT Infrastructure Operations Technician focuses on immediate response to infrastructure alerts, ensuring rapid recovery and continuous availability of critical infrastructure (database servers, network switches and routers, storage devices, etc.). You will diagnose and resolve incidents using SOPs, lead immediate response, and expertly escalate to 2nd/3rd line teams. This role requires strong analytical skills and collaboration to minimize downtime in our 24/7 high-volume manufacturing environment.

The successful candidate will demonstrate the following:

• Strong communicator, quick learner, and able to adapt to rapidly changing conditions.
• Strong analytical and diagnostic skills to quickly identify root causes and implement effective workarounds or fixes.
• Solid understanding of core IT infrastructure components, including networking (switches, routers), server hardware, operating systems (Linux/Windows), and storage systems.
• Proven ability to respond to and rapidly resolve critical infrastructure incidents.
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Flexibility to work on a compressed rotating work week schedule including nights and holidays

Responsibilities

• Act as the primary responder for critical infrastructure alerts and incidents, executing rapid recovery procedures to restore services and minimize impact to Fab and Office users.
• Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices.
• Apply SOPs to troubleshoot and resolve infrastructure alerts. For complex or unresolved issues, promptly escalate to 2nd line, ensuring comprehensive context and initial diagnostic findings are provided for efficient resolution.
• Lead the coordination of immediate incident response efforts, engaging and collaborating with 2nd and 3rd line support teams (e.g., K8S, Network, Database, Server (Linux/Windows), Storage) to drive quick resolution for high-visibility/outage-causing events.
• Develop or review Standard Operational Procedure documents.
• Assist with opening, tracking, and if asked follow-up of hardware repair cases.
• Collaborate with cabling and network teams to diagnose and resolve complex FAB Tool connectivity issues.
• Provide training and mentorship on critical event response and recovery protocols.
• Provide occasional support for business or office users when needed.
• Be willing to work on a compressed rotating work week schedule including nights and holidays.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, and equivalent practical experience (3+ years) in an IT operations, NOC, or command center environment.
• Technical proficiency in troubleshooting and maintaining core IT infrastructure components in at least two (2) of the following areas:
• Networking: Switches, routers (Cisco, HP), firewalls, TCP/IP, VLANs, routing.
• Server Systems: Server hardware diagnosis/remediation; Linux (RHEL, CLI) administration.
• Storage Systems: Scale-out SAN/NAS fundamentals, connectivity.
• Container Orchestration: Kubernetes architecture, Pod lifecycle, deployments, services, troubleshooting.

Preferred Qualifications

• Industry certifications, such as VMware, RHCE, CCNA are preferred.

Physical Requirements

• This role requires the ability to work across office, clean-room, and data center environments, performing tasks that range from standard office duties to specialized operations in controlled spaces, including the ability to occasionally stand, walk, reach, bend, and carry light objects.
• Occasionally lift or move up to 40 pounds.
• Ability to use a computer, keyboard, mouse and other standard office equipment for prolonged periods of time.
• Ability to complete any travel requirements, if applicable
• Able to wear clean-room suit while standing and/or walking in the FAB as needed.

TSMC Arizona operates 24/7, 365 days a year. This position requires candidates to have the ability and willingness to work any shift (day or night) in a compressed work week schedule once training is complete. The compressed work week shift structure is: Work 4 days on, 3 days off for one week, and 3 days on, 4 days off the next week. Each shift is 12 hours, from 6 AM to 6 PM or 6 PM to 6 AM. Scheduled night shifts and weekend on-call rotations are part of our 24/7 high-volume manufacturing environment. Initial shift assignments are fixed (though subject to change based on business needs) and will not rotate. Annual re-assignments, following a shift preference survey, will be based on seniority, with business needs taking precedence where necessary. Standard work hours are Monday through Friday during initial training.

Application Consideration Consent:

By applying to this position, I acknowledge and agree that my application and qualifications may be considered for other roles within the company. However, I reserve the right to withdraw my consent for future consideration of other roles within the company at any time.

Candidates must be willing and able to work on-site at our Phoenix, Arizona facility.

As a valued member of the TSMC family, we place a significant focus on your health and well-being. When you are at your best—physically, mentally, and financially—our company thrives. TSMC offers a comprehensive and competitive benefits program that includes:

• Medical, Dental, and Vision Plans: Choose the options that best fit your and your family’s needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.

Work Location: 5088 W. Innovation Circle, Phoenix, AZ 85083

TSMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We encourage all qualified individuals to apply and welcome applications from diverse backgrounds and experiences. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. If you need an accommodation as part of the application process, please contact [e-mail] .

TSMC Arizona maintains the right to change or assign other duties to this position

All offers of employment are contingent upon the successful completion of TSMC Arizona’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, educational background and a comprehensive background check, where permitted by local regulations.

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Official TSMC communications will always come from a TSMC email address. If you receive an email from someone claiming to be a TSMC employee but using a different email, it is likely fraud.