24/7 Hospital Order & Patient Flow Scheduler

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 35,000 - 49,000; Full time

Job summary

Mary Washington Healthcare is seeking an Order Organizer (O2) to coordinate prioritization and scheduling of diagnostic, procedural, and therapeutic services across the hub. You will work with nursing, Unit C3s, and service departments to optimize patient flow, reduce discharge delays, and ensure on-time service delivery.

The role requires 3 years of acute care experience, strong communication, critical thinking, and proficiency with Microsoft Office.

Qualifications

• High school graduate or equivalent.
• Minimum experience: 3 years in acute care clinical setting.
• Knowledge of and experience in acute care clinical operations.
• Ability to use interpersonal skills to effectively communicate with clinical Associates across departments.
• Ability to use critical thinking and independent problem-solving skills to address complex situations.
• Proficiency with basic computer systems (i.e., Microsoft Office products).
• Ability to determine appropriate sequencing of multiple diagnostic tests in various service areas.
• Ability to manage and prioritize multiple activities while working in a fast-paced environment.

Responsibilities

• Prioritizes and schedules system-wide diagnostics, procedural and therapeutic services for in-house patients.
• Collaborates with Unit C3s, Nursing, Service Departments and/or Central Scheduling for patient information when needed to schedule services.
• Prioritizes services for anticipated discharges to ensure timely progression and discharge.
• Assists Unit C3s, Nursing, and Service Departments to address service event barriers to patient progression; escalates issues as appropriate.
• Collaborates with Nursing and Service Departments to balance the patient's itinerary and optimize both efficiency and timely patient service.
• Creates transport requests to pull patients to service departments; adjusts transport requests to ensure on-time service delivery.
• Constructs optimal schedule for patients with multiple service requests (i.e., complex patients); prioritizes key tests to avoid patient progression delays.
• Reassesses prioritization of patients with changing conditions to identify if scheduling revisions are needed.
• Manages service department order queue; coordinates service requests among both inpatient and outpatient schedules.
• Communicates with Unit C3 and Nursing to ensure patient preparedness (i.e., Pre-Procedural Requirements)
• Participates in daily Performance & Order Prioritization (POP) Huddles; anticipates and addresses potential testing delays.
• Remains current on service departments' specific service management policies and preferences.
• Participates in departmental performance improvement initiatives.
• Performs other duties as assigned

Skills

Interpersonal skills

Critical thinking

Communication

Microsoft Office

Education

High school diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking an Order Organizer (O2) to coordinate prioritization and scheduling of diagnostic, procedural, and therapeutic services across the hub. You will work with nursing, Unit C3s, and service departments to optimize patient flow, reduce discharge delays, and ensure on-time service delivery.

The role requires 3 years of acute care experience, strong communication, critical thinking, and proficiency with Microsoft Office.