24/7 Hospital Clinical Service Desk Analyst

NTT Data

Lincoln (NE)

Remote

USD 38,000 - 56,000

Full time

7 days ago

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Job summary

NTT DATA Services is seeking experienced Hospital Clinical Service Desk Analysts to join our healthcare technology support team. You will serve as a primary contact for clinicians, providing application support for clinical systems across hospitals and healthcare organizations.

In a 24x7x365 service desk, you will assist with application issues, access requests, workflow questions, and incidents. The role blends technical troubleshooting with strong communication and customer service skills in a

Qualifications

4+ years of service desk, help desk, technical support, or remote support experience.
At least 1 year of hands-on technical troubleshooting experience.
Strong verbal and written English communication skills.
Comfortable working in a 24x7x365 support environment with rotating or non-traditional shifts.

Responsibilities

Provide Level 1/Level 2 service desk support to healthcare customers and clinical users.
Handle inbound calls and support requests in a high-volume call center environment.
Troubleshoot issues involving clinical applications and systems such as Epic, Cerner, McKesson, and Meditech.
Document incidents, troubleshooting steps, resolutions, and follow-ups in the service system.
Manage incidents to resolution or escalate to specialized teams when needed.