24/7 Help Desk Technician — Production Ops Support

Porsche AG; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Paid Sick leave

401(k) match

Medical, dental and vision coverage

Tuition and certification reimburse

Life Insurance

Short and Long Term Disability

Subsidized Porsche and VW leasing

Job summary

MHP Americas, Inc. invites applications for an IT Help Desk Coordinator to support Porsche’s Chattanooga production environment. You will handle first-line requests from Help Desk, Tech Hub, or Dispatch, coordinating with application and server teams to ensure quick resolutions.

The role emphasizes documenting processes, monitoring systems, and reporting KPIs to maintain production availability. Strong communication and multi-tasking are essential.

Qualifications

• Bachelor in Computer Science/Info Technology Mgmt (preferred).
• Good phone skills, TCP/IP Services, Microsoft Office, Microsoft Windows, basic configuration.
• Strong analytical skills and written/verbal communication.
• Ability to work under pressure and handle multiple activities concurrently.
• Strong systems thinking and problem solving skills.
• Experience in business process definition and validation.

Responsibilities

• Operative responsibility in incident and problem management for items impacting plant operations.
• Create Application and Hardware (System) Lifecycle Plans.
• Work with ITP management to create multiyear lifecycle plans covering firmware/software versions and sunsets.
• Assess and manage system requirements and production program fulfillment.
• Identify automated solutions to improve business processes and service delivery.

Skills

Analytical skills

Written and verbal communication

Work under pressure

Multitasking

Systems thinking

Customer focus

Strong technical skills

Education

Bachelor in Computer Science/Info Technology Mgmt (preferred)

Tools

Windows Server

VMware

Citrix

ITIL processes

Enterprise monitoring systems

TCP/IP

Microsoft Office

Job description

MHP Americas, Inc. invites applications for an IT Help Desk Coordinator to support Porsche’s Chattanooga production environment. You will handle first-line requests from Help Desk, Tech Hub, or Dispatch, coordinating with application and server teams to ensure quick resolutions.

The role emphasizes documenting processes, monitoring systems, and reporting KPIs to maintain production availability. Strong communication and multi-tasking are essential.