24/7 Global Safety Response Lead

Showcify; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

OpenAI is seeking a Global Safety Response Operations Lead to oversee a regional Safety Response team and contribute to high-risk safety cases. This hands-on leadership role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination across Product, Policy, Legal, Investigations, and regional partners.

You will ensure regional utilization, quality, and SLA targets while driving improvements in workflows, tooling, and escalation paths in a 24/7

Qualifications

• 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
• 4+ years of direct people leadership or senior-level operational ownership, including coaching experienced operators, setting direction.
• Applied AI tools and automation to improve workflows with sound judgment on human review needs.
• Familiar with trust and safety operations across content moderation, user safety, fraud, or developer risk frameworks including legal/policy/technical considerations.

Responsibilities

• Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality.
• Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks.
• Handle and oversee the most complex and high-risk cases, serving as escalation and incident lead for your region.
• Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations.
• Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk.
• Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths.
• Identify emerging risks and translate frontline insights into actionable policy/Product guidance for your team.

Skills

Trust & Safety

Risk Operations

Investigations

Fraud

Regulatory compliance

Leadership

Job description

OpenAI is seeking a Global Safety Response Operations Lead to oversee a regional Safety Response team and contribute to high-risk safety cases. This hands-on leadership role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination across Product, Policy, Legal, Investigations, and regional partners.

You will ensure regional utilization, quality, and SLA targets while driving improvements in workflows, tooling, and escalation paths in a 24/7