24/7 Facilities Operations Center Manager

Yale University; New Haven (CT); On-site; USD 92,000 - 147,000; Full time

Job summary

Yale University seeks a Facilities Operations Center Manager to lead 24/7/365 monitoring and support for Facilities Operations across Central, YSM and West Campuses. You will supervise managerial and hourly staff, coordinate with internal and external partners, and ensure safe, reliable building automation and maintenance services.

Responsibilities include incident response, work order triage, dispatch, record-keeping in AssetWorks, and continuous improvement of system performance and energy

Qualifications

• Bachelor’s degree with eight years of progressive managerial and supervisory experience in facilities management or equivalent.
• Experience in a call center, control room, or work dispatching environment.
• Experience and/or knowledge of building systems, HVAC, plumbing and electrical.

Responsibilities

• Directs the Facilities Operations Center, providing interface with internal and external departments, emergency response services, dispatch services, work order input, maintenance, and administrative support 24/7 for multiple campuses.
• Establishes priorities, standards and policies to ensure timely delivery of communication and service.
• Develops and communicates work priorities, administers training programs and staffing requirements, and evaluates employee performance.
• Manages asset records in AssetWorks and oversees fiscal aspects within the Operations Center.
• Directs 24/7 campus-wide operations including building automation systems monitoring, scheduling, programming, and energy management.
• Participates in university committees and maintains positive relations with deans, chairs and staff.

Skills

Analytical thinking

Verbal and written communication

Collaboration

Interpersonal skills

Adaptability

Industrial automation familiarity

University setting experience

Union environment experience

Education

Bachelor's degree

Job description

Yale University seeks a Facilities Operations Center Manager to lead 24/7/365 monitoring and support for Facilities Operations across Central, YSM and West Campuses. You will supervise managerial and hourly staff, coordinate with internal and external partners, and ensure safe, reliable building automation and maintenance services.

Responsibilities include incident response, work order triage, dispatch, record-keeping in AssetWorks, and continuous improvement of system performance and energy