24/7 Enterprise Network Service SME with Firewall Focus

Sms-Data-Products-Group,-Inc; Sumter (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC is seeking an Enterprise Service Technical Support Subject Matter Expert (SME) to support AFCENT NOSC operations, focus on enterprise networks, security, and systems management. The role requires Unix/Linux and firewall experience, plus DoD Secret clearance or ability to obtain Interim Secret clearance.

The SME will document processes, analyze network topology, develop reports, and provide enterprise firewall troubleshooting, Windows Server administration, storage

Qualifications

• Unix/Linux and Firewall experience required.
• LAN and WAN Enterprise support experience.
• Experience installing Microsoft Windows Server in Host and Compute Environments and with server images.
• Experience with storage solutions, high availability, DNS, DHCP, network connectivity, remote access, and core/distributed network solutions.
• Experience managing Microsoft users and permissions, AD DS forests, server design, troubleshooting, and data protection.
• DoD Secret security clearance or ability to obtain Interim Secret clearance.

Responsibilities

• Provide continuous collaboration support and address escalated issues involving complex systems, networks, and voice/video troubleshooting.
• Document processes and logic diagrams for NOSC operations tasks and for support technicians.
• Research and analyze network topology and metrics to assess connectivity, topology, and status.
• Develop reports and trend analyses on bandwidth and network security incidents.
• Use Firewall toolsets to analyze and report on firewall health and issues.
• Perform enterprise firewall fault isolation and remediation, including ACL troubleshooting.
• Install and administer Windows Server in local and remote environments and maintain server images.
• Develop and maintain training plans for operations staff and train personnel on system installations and upgrades.
• Provide general IT management and networking support.
• Provide LAN and WAN enterprise support.
• Provide required documentation and participate in meetings/briefings.
• Provide functional training support as required.

Skills

Unix/Linux

Firewall

LAN/WAN support

Education

Associates in related field with 3+ years'

5+ years relevant experience

Tools

VMware (VCTA) experience

ITIL Foundation Certification

Job description

SMS DATA PRODUCTS GROUP, INC is seeking an Enterprise Service Technical Support Subject Matter Expert (SME) to support AFCENT NOSC operations, focus on enterprise networks, security, and systems management. The role requires Unix/Linux and firewall experience, plus DoD Secret clearance or ability to obtain Interim Secret clearance.

The SME will document processes, analyze network topology, develop reports, and provide enterprise firewall troubleshooting, Windows Server administration, storage