Network Administrator: Enterprise Technical Services

SMS Data Products Group, Inc.; South Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

SMS Data Products Group, Inc. is seeking a 24/7 Tier 1 IT help desk specialist to support AFCENT users and enterprise networks.

You will troubleshoot and resolve incidents on routers, switches, servers, and security devices, monitor performance, and escalate complex issues to senior engineers. This role requires DoD Secret clearance or eligibility for interim clearance and involves on-site work in SC with occasional CONUS TDY.

Qualifications

• Must have 3+ years of relevant experience.
• Experience with Microsoft server installation, Active Directory, storage, performance management, and maintenance.
• Must have firewall experience.
• Security clearance: DoD Secret or ability to obtain Interim Secret.

Responsibilities

• Provide 24/7 Tier 1 IT help desk support to AFCENT users.
• Troubleshoot incidents on networks, routers, switches, servers, and firewalls.
• Monitor system and network performance and trends to identify issues.
• Escalate complex incidents to senior engineers for resolution.
• Perform Local Registration Authority duties.
• Provide general networking and LAN support.
• Provide WAN enterprise support.
• Provide O&M support.
• Document support as required.
• Support meetings and briefings.
• Support functional training.
• Provide CONUS TDY support as required.

Skills

Three+ years exp

Firewall experience

Education

CompTIA Network+ / CCNA

ITIL Foundation

Tools

Microsoft Windows Server

Active Directory

Storage management

Performance monitoring

Job description

AFCENT's mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT's theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Job Responsibilities

• Provide 24/7 Tier 1 enterprise IT help desk technical support to AFCENT users.
• Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies and caching arrays.
• Monitor systems/network performance metrics and trends to identify substandard performance and anomalies.
• Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution.
• Perform Local Registration Authority (LRA) duties.
• Provide General Networking and LAN support.
• Provide WAN Enterprise support.
• Provide technical and general O&M support.
• Provide documentation support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide CONUS TDY support as required.

Required Qualifications

• Must have 3 or more years' of relevant experience
• Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance.
• Must have firewall experience

Certifications Required

• CompTIA Network +CE or Cisco Certified Network Associate (CCNA)
• ITIL Foundation - Candidate has up to 60 days to acquire ITIL Foundation certification

Clearance Required

• Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.