24/7 EMS Dispatcher & Critical Call Coordination

County Emergency Communications; Cougar (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Other benefits depend on organization

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls from Cougar, WA. You will gather patient details, confirm locations, and establish response priorities using approved protocols while coordinating resources for ambulance dispatch.

Qualifications include a high school diploma (or equivalent) and CPR certification; EMT/paramedic credentials are helpful but not always required. Training and ongoing oversight are provided by the employer.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Clear communication

Active listening

Calm under pressure

Education

High school diploma or equivalent

CPR certification

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls from Cougar, WA. You will gather patient details, confirm locations, and establish response priorities using approved protocols while coordinating resources for ambulance dispatch.

Qualifications include a high school diploma (or equivalent) and CPR certification; EMT/paramedic credentials are helpful but not always required. Training and ongoing oversight are provided by the employer.