24/7 Emergency Medical Dispatcher & Response Hub

911 Emergency Communications; Orchard (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

911 Emergency Communications in Orchard, IA seeks Emergency Medical Dispatchers to manage urgent medical calls, collect patient and incident data, and coordinate EMS resources. You will provide protocol-based guidance and determine response priorities.

This role requires a high school diploma and EMD certification, with CPR often required and ongoing training available. Responsibilities include documenting calls for quality review, following dispatch protocols, and coordinating with responders,

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

EMD certification

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Orchard, IA seeks Emergency Medical Dispatchers to manage urgent medical calls, collect patient and incident data, and coordinate EMS resources. You will provide protocol-based guidance and determine response priorities.

This role requires a high school diploma and EMD certification, with CPR often required and ongoing training available. Responsibilities include documenting calls for quality review, following dispatch protocols, and coordinating with responders,