24/7 Emergency Dispatch Specialist

Dartmouth Health; Lebanon (NH); On-site; USD 23,000 - 36,000; Part time

Job summary

Dartmouth Health is seeking a patient-focused call center associate to serve as the first contact for callers, patients, and staff in a 24x7 environment. You will determine urgency and route inquiries accordingly, using strong listening and communication skills.

Responsibilities include transferring and placing calls with proper etiquette, providing general information, and supporting a professional, courteous experience for internal and external users while maintaining accuracy and speed in a

Qualifications

• High School Diploma or Equivalent.
• 1 year working in a telephone-based customer service role, preferably a healthcare environment and/or one year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D‑H policies and standards for all actions related to their role

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned

Skills

Customer service

Telephone etiquette

Active listening

Communication skills

Teamwork

Time management

Proficiency with computer/phone

Multitasking in fast-paced environment

Education

High School Diploma or Equivalent

Job description

Dartmouth Health is seeking a patient-focused call center associate to serve as the first contact for callers, patients, and staff in a 24x7 environment. You will determine urgency and route inquiries accordingly, using strong listening and communication skills.

Responsibilities include transferring and placing calls with proper etiquette, providing general information, and supporting a professional, courteous experience for internal and external users while maintaining accuracy and speed in a