24/7 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Poolesville (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Poolesville, MD is seeking a dedicated 911 call-taker to join our emergency communications team. The role involves answering incoming calls, confirming locations, and guiding callers with approved questions and pre-arrival instructions.

You will enter details into dispatch software, forward information to the correct unit, and maintain caller privacy while following structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Poolesville, MD is seeking a dedicated 911 call-taker to join our emergency communications team. The role involves answering incoming calls, confirming locations, and guiding callers with approved questions and pre-arrival instructions.

You will enter details into dispatch software, forward information to the correct unit, and maintain caller privacy while following structured procedures.