24/7 DoD IT Help Desk - Secret Clearance

Amentum; Colorado Springs (CO); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off and holidays

401(k) retirement matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a NCC Help Desk professional to support the NORAD IT operations at Cheyenne Mountain Space Force Station, Colorado. Responsibilities include troubleshooting, ticket management, and coordination of IT tasks for 21 CS IT assets.

The role requires active Secret clearance, DoD IAT II or SEC+, and 1–2 years of relevant experience. Shifts include 12-hour day/night or 8-hour daytime, with up to 10% travel. On-site work at CMSFS Colorado.

Qualifications

• DoD IAT Level II or higher or SEC+
• Active Secret Clearance
• 1 year direct experience
• 2 years of work history
• Diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
• Desktop, laptop, and printer maintenance tasks.
• Capable of supporting the CMSFS 24x7x365 environment independently.

Responsibilities

• Troubleshoot and resolve supported systems in response to trouble tickets. Hardware includes desktops, laptops, printers, monitors, KVM, and related IT equipment; software includes Windows 10 and MS Office.
• Facilitate the relationship between Government active duty/civilian customers and our contractor team.
• Answer user network resource application questions and resolve associated problems.
• Provide resolutions to general classified and unclassified network and PC problems.
• Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
• Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
• Elevate troubleshooting actions to other 21CS work centers or other technical support organizations when appropriate.
• Coordinate and participate in installation and renovation projects.
• Report on job status to the CSG leaders.
• Support the customer's annual exercises, planned relocations, and unplanned real-world events.
• Perform other duties as required to support the 21CS mission.
• Prepare status reports and trouble ticket metrics.
• Be willing to work flexible shifts and days as required. Three shift options are provided.

Skills

DoD IAT Level II

Active Secret Clearance

1 year direct experience

2 years work history

Network and PC troubleshooting

Desktop/Laptop/Printer maintenance

24x7 CMSFS support readiness

Tools

Remedy

Windows 10

MS Office

Job description

Amentum is seeking a NCC Help Desk professional to support the NORAD IT operations at Cheyenne Mountain Space Force Station, Colorado. Responsibilities include troubleshooting, ticket management, and coordination of IT tasks for 21 CS IT assets.

The role requires active Secret clearance, DoD IAT II or SEC+, and 1–2 years of relevant experience. Shifts include 12-hour day/night or 8-hour daytime, with up to 10% travel. On-site work at CMSFS Colorado.