24/7 Cyber Watch Analyst – Incident Response

CommIT Enterprises, Inc.; Kansas City (MO); On-site; USD 70,000 - 80,000; Full time

Job summary

CommIT Enterprises, Inc. in Kansas City, MO is seeking a Watch Team Analyst to provide 24x7x365 real-time analysis of events and incidents on the client enterprise network.

You will assist the Operations Watch Officer, using ITSM tools to monitor, detect, and act on network events to ensure mission readiness. The role requires IAM Level I certification and at least 3 years on an operations team, with experience in cyber incident response and ITIL concepts.

Qualifications

• At least 3 years of demonstrated experience on an operations staff.
• Background in IT business processes and cyber incident response.
• Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
• Knowledge of troubleshooting methodologies for networking, servers, and applications.
• Ability to work in a high-pressure, 24x7x365 shift-based environment.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills
• Ability to follow policies and procedures.
• Required Certifications: IAM Level I (CAP, CND, Cloud+, GSLC, or Security+ CE, HCISPP)

Responsibilities

• Monitor, detect, and take immediate action on events and incidents on the network.
• Identify problems and take appropriate actions based on Operations Watch Team operating procedures.
• Create formal reports and assign work requests to the proper group.
• Collect and analyze events and incidents from multiple sources, correlating information between IT management tools.
• Advise the Operations Officer on the best business processes to achieve desired results.
• Manage, track, and file all information that the Client receives and produces.
• Assist in the creation and distribution of on-demand Situation Reports.
• Create a Daily Turnover Log entry in accordance with Watch SOPs.
• Serve as an action officer with knowledge of Cyber Incident response, event management, incident management, and change management.
• Organize all client data based on team procedures.
• Filer information quickly and easily to gain important information necessary for the Client to make decisions.
• Provide Watch Team reports as needed.
• Provide Executive level Watch Team briefings on behalf of the client.

Skills

IT operations experience

Analytical skills

Communication skills

Problem solving

Tools

BMC Remedy

SharePoint

Event management systems

Job description

CommIT Enterprises, Inc. in Kansas City, MO is seeking a Watch Team Analyst to provide 24x7x365 real-time analysis of events and incidents on the client enterprise network.

You will assist the Operations Watch Officer, using ITSM tools to monitor, detect, and act on network events to ensure mission readiness. The role requires IAM Level I certification and at least 3 years on an operations team, with experience in cyber incident response and ITIL concepts.