Watch Team Analyst

CommIT Enterprises, Inc; Kansas City (MO); On-site; USD 70,000 - 80,000; Full time

Job summary

CommIT Enterprises, Inc. in Kansas City, MO is seeking a Watch Team Analyst to monitor and respond to network events on a 24x7x365 basis, supporting the Operations Watch Team and executives.

You will use ITSM tools such as BMC Remedy, SharePoint, and other event management systems to detect incidents and create formal reports. The role requires hands-on troubleshooting across networking, servers, and applications, with shift work from 18:00 to 06:00 midweek and occasional Saturday duties.

Qualifications

• Minimum 3 years on an operations team supporting watch or incident response.
• Experience with IT service management and event monitoring tools.
• Knowledge of cyber incident response and ITIL processes.
• Ability to work in a high-pressure, 24x7 shift environment.

Responsibilities

• Monitor, detect, and act on network events and incidents as they occur.
• Create formal reports and assign work requests to the proper group.
• Collect and analyze events from multiple sources and correlate data.
• Provide watch team briefings and executive level updates as needed.
• Maintain Daily Turnover Logs and support incident response activities.

Skills

3+ years exp

Communication skills

ITIL v4 familiarity

Security clearance

Education

IAM Level I (CAP, CND, Cloud+, GSLC, Security+ CE, HCISPP)

Tools

BMC Remedy

SharePoint

Event Management Tools

Job description

Overview

CommIT Enterprises, Inc. is seeking a Watch Team Analyst to join the team in Kansas City, MO. As a member of the Operations Watch Team, this role provides 24x7x365 real-time analysis of events and incidents on the Clients’ Enterprise Network. The position serves as a team consultant to the Operations Watch Officer, using IT service management tools to monitor, detect, and take immediate action on network events to ensure mission readiness. The Watch Team Analyst shall use Event Management Tools, BMC Remedy, SharePoint, and Service Operations tools to perform this task. The candidate will be expected to perform troubleshooting to support networking, servers, and applications incident support. The candidate will be expected to create Daily Turnover Logs entry in accordance with SOPs. This position has a shift schedule of 1800-0600 Wed-Fri, every other Sat.

Responsibilities

Your essential job functions will include but may not be limited to-

• Monitor, detect, and take immediate action on events and incidents as they occur on the network.
• Identify problems and take appropriate actions based on Operations Watch Team operating procedures.
• Create formal reports and assign work requests to the proper group.
• Collect and analyze events and incidents from multiple sources, correlating information between IT management tools.
• Advise the Operations Officer on the best business processes to achieve desired results.
• Manage, track, and file all information that the Client receives and produces.
• Assist in the creation and distribution of on-demand Situation Reports.
• Create a Daily Turnover Log entry in accordance with Watch SOPs.
• Serve as an action officer with knowledge of Cyber Incident response, event management, incident management, and change management.
• Organize all client data based on team procedures.
• Filer information quickly and easily to gain important information necessary for the Client to make decisions.
• Provide Watch Team reports as needed.
• Provide Executive level Watch Team briefings on behalf of the client.

Qualifications

Required Experience, Certifications, and Education:

• Required Certifications: IAM Level I (CAP, CND, Cloud+, GSLC, or Security+ CE, HCISPP)
• At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead in gathering information, tracking incidents, and assisting with reports as required.
• Background in IT business processes and cyber incident response.
• 3 Years related Watch Analyst experience.
• Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
• Knowledge of troubleshooting methodologies for networking, servers, and applications.
• Ability to work in a high-pressure, 24x7x365 shift-based environment.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills
• Ability to follow policies and procedures

Preferred Skills:

• Familiarity with ITIL v4 framework.
• Experience working directly with military leadership in an operational capacity.
• Experience with Remedy ticketing system.

Work Schedule:

• 1800-0600 Wed-Fri, every other Sat

Physical Demands and Work Environment:

• Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages.
• Strength Demands: 10 lbs. maximum lifting, occasional lift/carry of small articles.
• Physical Requirements:Occasionally required to stand; frequently required to walk and sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Security Requirements:

• Top Secret (SCI eligibility required)

Salary:

The anticipated salary range for this position is $70,000 - $80,000 annually. Final compensation will be determined based on job-related factors, including the candidate’s relevant work experience, education, professional certifications, technical skills, required security clearance level, geographic location, and overall qualifications. The posted range reflects the company’s good-faith expectation for this position at the time of posting.

About CommIT Enterprises:

Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense’s (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran’s Affairs’ (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Equal Opportunity Employer:

CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.