24/7 Customer Experience Specialist

Remotedxb; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

HONK is seeking a customer-focused Support Representative to join our 24/7 Call Center Operations. You will interact with customers daily, assess needs, provide timely assistance, and turn stressed moments into positive brand experiences through clear communication and empathy.

This role requires you to stay calm under pressure and deliver solutions that satisfy both drivers and insurers. You will work in shifts across a fast-paced environment, collaborating with operations and product teams to

Qualifications

• Energetic personality and service-oriented demeanor.
• Ability to thrive in a fast-paced, 24x7 call center.
• Willingness to work varied full-time shifts.

Responsibilities

• Interact with customers daily and assess their needs.
• Respond quickly and think on their feet in any situation.
• Support Call Center Operations in a 24x7 environment.

Skills

Energetic personality

Service mindset

Flexible shifts

Job description

HONK is seeking a customer-focused Support Representative to join our 24/7 Call Center Operations. You will interact with customers daily, assess needs, provide timely assistance, and turn stressed moments into positive brand experiences through clear communication and empathy.

This role requires you to stay calm under pressure and deliver solutions that satisfy both drivers and insurers. You will work in shifts across a fast-paced environment, collaborating with operations and product teams to