24/7 Aviation Network Operations Desk Technician

Iridium; McLean (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Iridium is hiring a Service Desk Technician to support Aireon's global aircraft surveillance network in a 24/7 environment. The role focuses on routine monitoring, incident triage, and logging operational activity while escalating complex issues to Tier 2/3 as needed.

This entry-level position emphasizes following documented procedures, learning monitoring tools, and growing competency through ongoing training and assessments.

Qualifications

• Bachelor's or Associate degree or 2+ years in a related ops/tech role.
• Ability to communicate clearly with teammates and stakeholders.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Monitor network devices and system status using dashboards and tools.
• Log routine activity and events, following defined procedures.
• Document maintenance and incident details under guidance from senior staff.
• Monitor alerts, escalate per documented procedures.
• Support daily operational tasks with structured plans and checklists.
• Record activity for scheduled tasks and unforeseen events.
• Perform initial incident triage and basic troubleshooting.
• Assist in outage mitigation by info gathering and preliminary checks.
• Use approved software to update logs and system records.

Skills

Communication skills

Team collaboration

Problem solving

Adaptability

Time management

Education

Bachelor's or Associates degree

Job description

Iridium is hiring a Service Desk Technician to support Aireon's global aircraft surveillance network in a 24/7 environment. The role focuses on routine monitoring, incident triage, and logging operational activity while escalating complex issues to Tier 2/3 as needed.

This entry-level position emphasizes following documented procedures, learning monitoring tools, and growing competency through ongoing training and assessments.