24/7 Aviation Network Desk Technician

Iridium Communications Inc.; McLean (VA); Presencial; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Resumo da oferta

Iridium, in partnership with Aireon, seeks a Service Desk Technician to support the global aircraft surveillance network. This entry-level role performs monitoring, logging, and basic incident triage in a 24/7 environment.

You will follow established procedures, document maintenance and incidents, escalate where needed, and assist with outage mitigation. This position requires strong communication and the ability to work rotating 12-hour shifts.

Qualificações

• Bachelor’s or Associate degree and/or 2+ years in Command Center Operations, Network Operations, Technical Support, Event/Fault Monitoring and/or Incident Management for complex server and networking systems.
• Strong communication skills, with the ability to communicate key messages and ideas clearly and effectively.
• Ability to adapt in a dynamic environment and take on new tasks with little supervision.

Responsabilidades

• Monitor network devices, system status, and performance metrics using established dashboards and tools.
• Log routine operational activity and system events per defined procedures.
• Document maintenance activity and incident details under guidance from more experienced team members.
• Escalate alerts per documented procedures and assist with outage mitigation.
• Record activity related to scheduled tasks and unexpected events.

Conhecimentos

Communication

Teamwork

Problem solving

Adaptability

Formação académica

Bachelor’s or Associate degree

Ferramentas

ITIL Foundation

Network+

CCNA

AZURE

Descrição da oferta de emprego

Iridium, in partnership with Aireon, seeks a Service Desk Technician to support the global aircraft surveillance network. This entry-level role performs monitoring, logging, and basic incident triage in a 24/7 environment.

You will follow established procedures, document maintenance and incidents, escalate where needed, and assist with outage mitigation. This position requires strong communication and the ability to work rotating 12-hour shifts.