24/7 911 Dispatcher — Rapid Public Safety Response

911 Emergency Communications; Shorewood-Tower Hills-Harbert (MI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Harbert, MI is seeking a dedicated dispatcher to handle emergency and nonemergency calls within the service area. The role involves confirming locations and details, assessing call priority, and entering data into dispatch systems, while coordinating responders when needed.

Applicants should have a high school diploma or equivalent, with some agencies requiring prior experience or current certifications.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Applicants may need telecommunicator certifications and background screening.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma

Job description

911 Emergency Communications in Harbert, MI is seeking a dedicated dispatcher to handle emergency and nonemergency calls within the service area. The role involves confirming locations and details, assessing call priority, and entering data into dispatch systems, while coordinating responders when needed.

Applicants should have a high school diploma or equivalent, with some agencies requiring prior experience or current certifications.