22-Hour Patron Services (Circulation) Specialist

New Lenox Public Library District; New Lenox (IL); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Vacation time

Sick time

Paid holidays

Tuition assistance

Employee Assistance Program (EAP)

Job summary

New Lenox Public Library District is seeking a knowledgeable Circulation Clerk to support patron services in a fast-paced setting. You’ll handle check-ins/outs, answer questions, issue cards, and manage holds and fines while assisting patrons with various library services.

The role is part-time (22 hours/week), with a schedule including Sundays and weekday evenings, reporting to the Patron & Technical Services Manager. An Equal Opportunity Employer.

Qualifications

• High school diploma or GED equivalent.
• Experience handling currency and basic math.
• At least one year of customer service experience.
• Ability to multitask and prioritize workflows.
• Friendly, courteous demeanor with public.
• Flexible schedule.

Responsibilities

• Operate the automated circulation system for check-in/out.
• Answer questions at the circulation desk and assist patrons.
• Issue patron cards and update the database.
• Place holds and process reserved materials.
• Inspect materials for damage during checkouts/returns.
• Collect fines and fees from patrons.

Skills

Customer service

Currency handling

Multi-tasking

Public interaction

Flexibility

Education

High school diploma or GED

Tools

Circulation system

Job description

New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services in a fast-paced environment to our growing community. If you enjoy collaboration and are passionate about helping others, this position is for you!

How You’ll Contribute:

• Utilizing automated circulation system to perform full range of circulation procedures, including check in & check out of all materials
• Answering a variety of questions at the circulation desk
• Issuing patron cards, maintains files, and enters information into the database
• Placing holds for patrons and processes reserved materials upon arrival
• Inspecting materials for damage during checkouts and returns
• Collecting fines and fees from patrons
• Answering telephone to provide routine information and transfer calls to other departments; fax for patrons
• Carrying out procedures for notification of patrons for overdue materials
• Sorting checked in materials including borrowing and lending requests within system and shelves all types of library items
• Actively monitoring and restocks new book and A/V shelving
• Cleaning books as needed
• Assisting and instructing patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier
• Ensuring accurate library shelving by shelf-reading and re-shelving materials
• Accepting and processing impact fees for newly built homes within library district
• Assisting with library program set up as necessary
• Issuing Museum Adventure Passes
• Attending library training and continuing education as needed
• Supporting patrons’ use of library services
• Performing other duties as required

Requirements include:

• High school diploma or GED equivalent
• Experience handling currency and ability to add, subtract, multiply and divide
• One year customer service experience
• Enthusiasm to create a friendly, courteous, pleasant first impression of library
• Knowledge of the purposes and functions of libraries preferred
• Comfortable handling multiple tasks and prioritizing workflows
• Passion to work with the public in a positive manner
• Flexible schedule

What we offer:

• Salary range: $16.56- $17.60per hour
• 40 vacation hours annually
• 45 sick hours annually
• Paid holidays
• Additional paid leave time accrued at a rate of 1 hour per 40 hours worked
• Tuition assistance program
• Employee Assistance Program (EAP)

This part-time, non-exempt position is scheduled for 22 hours per week and include the following schedule:

• Sundays 10am - 4pm; Monday - Thursday 4 - 8pm

The selected candidate will report to the Patron & Technical Services Manager.

The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer.

No phone calls, please.