21GRAMS- Director, Product Design

realchemistry; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Real Chemistry is seeking a senior design leader to set the design direction for complex digital product and service engagements, shaping experiences that meet user needs while supporting business goals, brand intent, and technical realities.

This is a senior leadership role combining strategy and hands-on design guidance with client partnership, team development, resourcing, and responsibility for measurable experience outcomes.

Qualifications

• Connect user needs, brand strategy, business objectives, and technical constraints in product direction.
• Experience guiding complex digital work across strategy, design, validation, and implementation.
• Ability to lead client and cross-functional conversations and grow design teams.

Responsibilities

• Define product design vision and experience strategy across a portfolio of client engagements.
• Align multidisciplinary partners around opportunities, value propositions, service journeys, and measurable outcomes.
• Guide work from concept and prototyping through validation, launch, and optimization.
• Set quality standards for interaction and visual design and end-to-end experiences.
• Oversee design systems and governance in Figma with engineering collaboration.
• Lead client presentations, workshops, critiques, and decisions; communicate design rationale.
• Develop design talent and support teams through effective resourcing and design operations.

Skills

Design leadership

Client collaboration

Design strategy

Team development

Tools

Figma

Job description

Role overview

Set the design direction for complex digital product and service engagements, shaping experiences that meet user needs while supporting business goals, brand intent, and technical realities. This is a senior leadership role combining strategy and hands-on design guidance with client partnership, team development, resourcing, and responsibility for measurable experience outcomes.

Responsibilities

• Define product design vision and experience strategy across a portfolio of client engagements, translating discovery into principles, roadmaps, and priorities.
• Align multidisciplinary partners around opportunities, value propositions, service journeys, and measurable outcomes.
• Guide work from concept and prototyping through validation, launch, and ongoing optimization.
• Set quality standards for interaction and visual design, responsive behavior, content structure, and cohesive end-to-end experiences.
• Oversee design systems, reusable components, governance, and documentation in Figma in collaboration with engineering.
• Lead client presentations, workshops, critiques, and decisions; communicate design rationale, trade-offs, and recommendations to varied audiences.
• Develop design talent and help teams deliver effectively through sound resourcing and design operations.

Requirements

• The source describes a senior design leadership position, but the supplied material does not include a complete list of formal qualifications.
• Ability to connect user needs, brand strategy, business objectives, technical constraints, and healthcare requirements in product direction.
• Experience guiding complex digital work across strategy, design, validation, and implementation.
• Ability to lead client and cross-functional conversations and support the growth and delivery of design teams.

Nice to have

• Experience with healthcare digital experiences and applying inclusive design practices, including WCAG 2.2 AA accessibility principles.
• Familiarity with using qualitative research, analytics, usability findings, and business measures to guide iteration.

Benefits and work setup

Work arrangements vary by role and location. Employees within an hour of an office are expected to attend in person two days per week, at an office or client site; those without a nearby office may work remotely, with periodic team gatherings. Specific arrangements are discussed during hiring.