200766 - Coordinator Clinic

WVU Medicine; Weirton (WV); On-site; USD 65,000 - 85,000; Full time

Job summary

WVU Medicine is looking for a Supervisor to oversee the activities of our ambulatory office in Weirton. The ideal candidate will have substantial health care experience and management skills, ensuring high-quality patient care and operational efficiency.

Your responsibilities will include supervising staff, handling complaints, monitoring operational workflows, and maintaining regulatory compliance. A high school diploma is mandatory, and nursing licensure is preferred. We offer a day shift and a dynamic work environment.

Qualifications

• Three years of health care experience required.
• Two years in a management or supervisory position required.
• Current licensure for nursing or Medical Assistant certification preferred.

Responsibilities

• Supervises daily activities and staff within the ambulatory office.
• Monitors adherence to policies and procedures.
• Handles patient and staff complaints efficiently.

Skills

Supervisory skills

Communication skills

Problem-solving skills

Education

High School Diploma or Equivalent

Job description

Supervises and coordinates activities and employees of applicable ambulatory office.

Minimum Qualifications

• High School Diploma or Equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.

Experience

• Three years of health care experience.
• Two years in a management/supervisory position.

Preferred Qualifications

• Current licensure for practice nursing in state of ambulatory office (West Virginia, Pennsylvania or Maryland) or licensure for practical nursing in another state with a temporary practice permit in state of ambulatory office.
• Graduate of a Medical Assistant Program.

Core Duties and Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• In coordination with Manager, selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.
• May perform duties in applicable licensure (LPN or Certified Medical Assistant) as necessary.

Physical Requirements

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

Working Environment

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

Scheduled Weekly Hours: 40
Shift: Day (United States of America)
Exempt/Non-Exempt: United States of America (Exempt)
Company: WMCP WMC Physician Practices
Cost Center: 7239 WMCP Internal Medicine Weirton

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.