1st Shift Truck Service Advisor — Growth & Stability

Virginia Truck Center; Weyers Cave (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Industry-leading pay

Monthly performance bonus

Comprehensive benefits

Job summary

Excel Truck Group in Weyers Cave, VA is seeking a 1st shift Service Advisor to join our team. If you are a truck or auto service advisor or have strong administrative skills, this is a career you should explore, with opportunities to grow in a stable, family-owned dealership.

As a Service Advisor you will provide administrative support to a high-volume Truck Service team, assist with diagnostics and repair estimates, coordinate payments, and maintain open, proactive communication with customers

Qualifications

• Experience as a truck or auto service advisor or strong admin skills
• Ability to support a high-volume service team
• Strong communication and customer-service mindset

Responsibilities

• Provide administrative assistance supporting a high-volume Truck Service team.
• Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s).
• Build productive working relationships with fellow employees through clear communications.
• Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
• Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
• Follow up with customers to ensure they are satisfied with the service they received.
• Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.
• May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
• Support our Safety Culture and is committed to our Elite Support principles.
• Perform all other related duties as assigned to support our dealership and our customer.

Skills

Administrative skills

Service advisor experience

Truck/auto technical skills

Job description

Excel Truck Group in Weyers Cave, VA is seeking a 1st shift Service Advisor to join our team. If you are a truck or auto service advisor or have strong administrative skills, this is a career you should explore, with opportunities to grow in a stable, family-owned dealership.

As a Service Advisor you will provide administrative support to a high-volume Truck Service team, assist with diagnostics and repair estimates, coordinate payments, and maintain open, proactive communication with customers