1891 Support Lead

Themac; Portland (OR); On-site; USD 80,000 - 100,000; Part time

Job summary

Join the Food & Beverage Team at a leading athletic club in Portland as a Support Lead. This part-time role focuses on enhancing member satisfaction through excellent service and effective management of support staff. Enjoy benefits like free access to fitness facilities and a supportive work environment.

Benefits

Medical, Dental, and Vision Insurance

Free Access to Exercise Room and Classes

Free Parking

Discounted Public Transportation Passes

401(k) Program with Employer Match

Employee Assistance Program (EAP)

Discounts on Club Services and Meals

Qualifications

• Ability to interact with members and guests in a professional manner.
• Demonstrated excellence in customer service.

Responsibilities

• Assist servers and manage support staff for member satisfaction.
• Train new support staff and build training programs.
• Maintain cleanliness and organization of service stations.

Skills

Customer Service

Professional Etiquette

Education

Food Handlers Permit

Job description

Multnomah Athletic Club, Portland, Oregon, United States of America

Job Description

Posted Friday, May 16, 2025 at 10:00 AM

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.

Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.

The Role

The Multnomah Athletic Club is looking for a 1891 Support Lead to join our Food & Beverage Team. This person will assist servers and will train and manage support staff with ensuring proper service and member satisfaction in each of the club's four restaurants.

This is a part-time, fully on-site job at our club in Portland, OR.

What You'll Do

• Demonstrates consistent and punctual attendance for daily shift meetings.
• Correctly describes all menu items including at least three main ingredients for each item and the method of preparation.
• Delivers water to guests within one minute of arrival.
• Clears all unneeded glassware and dishes within two minutes of guests finishing.
• Clears and resets vacated tables within five minutes of guests leaving.
• On every trip into a section, carries a tray and makes visual contact with all tables in that section. Completes at least three tasks such as clearing, setting, or refilling.
• Provides additional help to servers and accomplish cleaning projects.
• Ensures the service stations are clean, organized, and well stocked. Busses dishes to the dishwasher so that bus tubs are not filled above the rim.
• Maintains and correctly handles restaurant equipment and supplies so that unnecessary wear and tear, breakage, and waste does not occur.
• Maintains side station cleanliness, stock of wares and distributes wares correctly in glass racks and tubs.
• Complies with all Club safety policies and procedures demonstrating safe work practices. Identifies and reports unsafe or hazardous work conditions. Reports all workplace injuries and illnesses to supervisor.
• Schedules support staff based on performance metrics
• Trains new support staff and current support staff on new systems
• Builds and maintains training program for support staff
• Aides in the hiring of new support staff

What You'll Bring

• Possession of a valid food handlers permit.
• Familiarity with proper etiquette for removing dishes and utensils from tables.
• Demonstrated excellence in customer/guest service.
• Ability to interact with members and guests in a professional and courteous manner.
• Ability to memorize menu items including the ability to describe at least three main ingredients and the method of preparation for each item.
• Ability to perform the essential job functions.

What You'll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees:Enjoy medical, dental, and vision insurance.
• Facility access:Free access to our exercise room and classes, climbing gym, and pools.
• Convenience:Free parking and discounted public transportation passes.
• Retirement:Participate in our 401(k) program with an employer match.
• Well-being:Access our Employee Assistance Program (EAP) for free.
• Perks:Enjoy discounts on club services and meals.

Apply today to become part of the positive and welcoming Food & Beverage team here at the MAC! #LI-Onsite

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Multnomah Athletic Club, Portland, Oregon, United States of America