1891 Support Lead

Multnomah Athletic Club; Portland (OR); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Facility Access

Free Parking

Transit Discounts

401(k) Match

EAP

Club Discounts

Job summary

Multnomah Athletic Club is hiring a part-time 1891 Support Lead for our Food & Beverage Team in Portland, OR. You will assist servers, train and manage support staff to ensure proper service and member satisfaction across four restaurants.

Responsibilities include training, scheduling, and maintaining clean, well-stocked stations while upholding safety policies and professional interactions with members and guests.

Qualifications

• Valid food handlers permit.
• Knowledge of proper etiquette for removing dishes and utensils from tables.
• Demonstrated excellence in customer/guest service.
• Ability to interact with members and guests professionally.
• Ability to memorize menu items with at least three ingredients and their preparation methods.
• Ability to perform essential job functions.

Responsibilities

• Attend daily shift meetings with punctual attendance.
• Describe menu items with at least three ingredients and preparation method.
• Deliver water to guests within one minute of arrival.
• Clear unneeded glassware and dishes within two minutes of guests finishing.
• Clear and reset vacated tables within five minutes of guests leaving.
• On each trip into a section, carry a tray and engage with all tables, completing at least three tasks.
• Provide additional help to servers and assist with cleaning projects.
• Keep service stations clean, organized, and well stocked; bus dishes to dishwasher to prevent overfilling bus tubs.
• Maintain and properly handle restaurant equipment and supplies to minimize wear and waste.
• Maintain side station cleanliness and stock; distribute wares in glass racks and tubs.
• Follow Club safety policies; report hazards and injuries promptly.
• Schedule support staff based on performance metrics.
• Train new and existing support staff on new systems.
• Build and maintain training program for support staff.
• Assist in hiring new support staff.

Skills

Customer service

Etiquette

Memorization

Professional conduct

Team coordination

Job description

The Role

The Multnomah Athletic Club is looking for a 1891 Support Lead to join our Food & Beverage Team. This person will assist servers and will train and manage support staff with ensuring proper service and member satisfaction in each of the club's four restaurants. This is a part-time, fully on-site job at our club in Portland, OR.

What You'll Do

• Demonstrates consistent and punctual attendance for daily shift meetings.
• Correctly describes all menu items including at least three main ingredients for each item and the method of preparation.
• Delivers water to guests within one minute of arrival.
• Clears all unneeded glassware and dishes within two minutes of guests finishing.
• Clears and resets vacated tables within five minutes of guests leaving.
• On every trip into a section, carries a tray and makes visual contact with all tables in that section. Completes at least three tasks such as clearing, setting, or refilling.
• Provides additional help to servers and accomplish cleaning projects.
• Ensures the service stations are clean, organized, and well stocked. Busses dishes to the dishwasher so that bus tubs are not filled above the rim.
• Maintains and correctly handles restaurant equipment and supplies so that unnecessary wear and tear, breakage, and waste does not occur.
• Maintains side station cleanliness, stock of wares and distributes wares correctly in glass racks and tubs.
• Complies with all Club safety policies and procedures demonstrating safe work practices. Identifies and reports unsafe or hazardous work conditions. Reports all workplace injuries and illnesses to supervisor.
• Schedules support staff based on performance metrics
• Trains new support staff and current support staff on new systems
• Builds and maintains training program for support staff
• Aides in the hiring of new support staff

What You'll Bring

• Possession of a valid food handlers permit.
• Familiarity with proper etiquette for removing dishes and utensils from tables.
• Demonstrated excellence in customer/guest service.
• Ability to interact with members and guests in a professional and courteous manner.
• Ability to memorize menu items including the ability to describe at least three main ingredients and the method of preparation for each item.
• Ability to perform the essential job functions.

What You'll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees:Enjoy medical, dental, and vision insurance.
• Facility access:Free access to our exercise room and classes, climbing gym, and pools.
• Convenience:Free parking and discounted public transportation passes.
• Retirement:Participate in our 401(k) program with an employer match.
• Well-being:Access our Employee Assistance Program (EAP) for free.
• Perks:Enjoy discounts on club services and meals.