16235- Product Consultant - GA - On Site

Distro; Georgia; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

PTO & Holidays

Life Insurance

EAP

Job summary

PrismHR is seeking an Execupay Product Consultant to deliver high-quality client support via Salesforce cases, phone, and real-time collaboration tools. You will be the primary contact for licensees, troubleshooting payroll, tax, ACH, and related applications while balancing responsiveness and proactive communication.

Responsibilities include owning cases, documenting steps, escalating when needed, and collaborating with internal teams to resolve issues quickly and improve processes.

Qualifications

• High school diploma or GED required; higher education preferred.
• 2+ years experience in payroll, support, or related fields.
• Fluent English speaking and writing skills.
• Knowledge of Salesforce or similar ticketing systems.
• Understanding of payroll, payroll tax, and ACH concepts.
• Strong problem-solving and communication skills.

Responsibilities

• Provide frontline support to Execupay licensees via Salesforce, phone, and virtual meetings.
• Own cases from intake to resolution with accurate documentation in Salesforce.
• Communicate updates, timelines, and resolutions to licensees.
• Diagnose issues across payroll processing, payroll tax, and ACH functions.
• Collaborate with internal teams to resolve complex issues and improve processes.
• Maintain accurate case documentation and contribute to team goals.

Skills

Salesforce

Case management

Payroll processing

Payroll tax

ACH processing

SQL

Reporting

Technical writing

Fluent English

Education

High school diploma or GED

Tools

Salesforce

Job description

Georgia Full-time Posted a month ago

Takes about 2 minutes

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary

The Execupay Product Consultant is responsible for delivering a high-quality client support experience through Salesforce case management, phone support, and real-time collaboration tools. This role serves as a primary point of contact for Execupay licensees, troubleshooting and resolving issues across software, payroll, tax, ACH, and related applications. The representative balances responsiveness, technical problem-solving, and proactive communication to ensure timely resolution and strong licensee relationships.

Essential Duties and Responsibilities

Licensee Support & Case Management

Manage inbound support requests via Salesforce (cases), phone, and virtual meetingsOwn assigned cases from intake through resolution, ensuring accuracy and completenessProactively communicate updates, timelines, and resolutions to licenseesPrioritize and manage workload across case queues and phone queuesDocument troubleshooting steps, findings, and outcomes clearly within SalesforceEscalate issues appropriately based on impact, urgency, and complexity.Licensee Experience & Communication

Technical Troubleshooting

Investigate and resolve issues across payroll processing, payroll tax, ACH processing, billing, and application functionalityAnalyze data, system behavior, and licensee configurations to identify root causesCollaborate with internal teams on complex issues - Ability to think critically to solve Client problems that haven't been solved previously.Operational Excellence

Operational Excellence

Maintain accurate and complete case documentation.Identify recurring issues and contribute to process and product improvements.Stay current on system updates and procedural changes Team Contribution.Support peer development through knowledge sharing and mentoring.Contribute to team performance goals.Participate in training and team meetings.Marginal Functions

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.Attend webinars and training to stay up to date on best practices related to the company and department.Complete projects and other duties as assigned by supervisorKnowledge, Skills, and Abilities

Knowledge, Skills, and Abilities

Salesforce or similar ticketing systemsPayroll and payroll tax fundamentalsACH processing conceptsBasic SQL and reporting tools preferredUnderstanding of integrations and general system troubleshootingStrong problem-solving and communication skillsAbility to manage multiple prioritiesStrong organizational and time management skillsStrong technical writing skillsFluent English speaking and writing skills

Required Education & Experience

High school diploma or GED required; higher education preferred2+ years experience in payroll, support, or related fieldsPhysical Demands

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Frequently required to sit; occasionally required to stand and walk.Specific vision abilities required include close vision, color vision, and ability to adjust focus.Frequently required to talk and hear.Moderate concentration/intensity, which includes prolonged mental effort.Average memory, taking into consideration the amount and type of information.Noise level in the work environment is usually moderate.

This position is eligible for the following benefits:

Health Insurance: Medical, dental, and vision coverageRetirement Plan: 401(k) with company matchPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state lawOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Interested in this role?