149488 STUDENT SERVICES PROGRAM COORDINATOR II

Greenville Technical College; Greenville, Northern (SC, KY); Hybrid; USD 39,000 - 67,000; Full time

Job summary

Greenville Technical College is seeking a STUDENT SERVICES PROGRAM COORDINATOR II to support the FNA - Financial Aid department. The role focuses on program management, policy development, and student counseling related to financial aid and veterans' benefits.

Responsibilities include supervising MVP programs, data analysis, audits preparation, and collaboration with OIT to improve efficiency. The position requires a bachelor's degree and experience in student services; strong Excel skills are

Qualifications

• Bachelor's degree and experience in student services programs.
• Knowledge of VA regulations is preferred.
• Excellent communication and organizational skills.

Responsibilities

• Assist in program management for MVP Specialty.
• Advise and counsel students in financial aid, admissions, and housing.
• Coordinate processing for Chapter 33 and 31 for veterans.
• Ensure data accuracy for audits and reporting.

Skills

Customer service

Data analysis

Public speaking

Budget management

Education

Bachelor's degree

Tools

Microsoft Excel

PC database management

Job description

149488 STUDENT SERVICES PROGRAM COORDINATOR II

POSITION: 149488 STUDENT SERVICES PROGRAM COORDINATOR II

DEPARTMENT: FNA - Financial Aid

APPLICATION CLOSING DATE: 9/13/2026
Classification Code CB70 / Slot 0000

For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.

For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.

***International transcripts must be evaluated through World Education Services***

If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.

Please feel free to submit any electronic documents with your on-line application as an attachment.

STATE SALARY RANGE: SC Pay Band GEN07 $39,300 - $53,100 - $66,800

ANTICIPATED HIRING RANGE - MIN: $39,300

ANTICIPATED HIRING RANGE - MAX: $53,100

HOURS: Monday through Thursday 7:45 am - 5:00 pm. Friday 7:45 am - 1:00 pm. 1-2 weekly late night

CAMPUS: Thomas E. Barton Campus

GENERAL RESPONSIBILITIES

In this challenging role, you will be supporting the FNA - Financial Aid department at Greenville Technical College. Duties may include any or all of the following.

PROGRAM MANAGEMENT (MVP Specialty): Assist in the capacity of Financial Aid & Veteran's Financial Services Advisor.

• -Provide support to eligible veterans and dependents regarding the utilization of their benefits while maintaining confidentiality.
• -Coordinate the orientation and processing of Chapter 33 and Chapter 31 for Federal Vocational Rehabilitation students including monitoring the bookstore voucher system.
• -Performs data analysis and necessary updates to student data based on reports generated in a timely manner
• -Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audit

Establishes policies and procedures in conjunction with institutional management. Advises and counsels students in financial aid, admissions, registration, housing, academic, vocational and related areas. Develops long-range plans and objectives for assigned student services program area(s). Assists in the development and monitoring of all budgetary matters for assigned student services program area(s). Ability to identify, develop and implement programs and activities that will benefit the campus community. Ability to provide supportive counseling for a wide range of student problems and concerns. Ability to supervise and evaluate personnel. Ability to develop budgets and monitor expenditures.
Plays an integral role with high level processes: Running of, reviewing of, troubleshooting and fixing errors related to. Consistently find ways to improve efficiency and automation of MVP programs. This includes utilizing technology and manipulating data for informed decision making while tracking desired metrics to evaluate effectiveness of a given process/program. In addition, this role has a significant level of involvement and requires a harmonious collaboration with the Office of Information Technology (OIT) to ensure suggested changes and processes are implemented logically and successfully while taking into consideration student and internal processing ease-of-use.

CUSTOMER SERVICE:

• -Assist with both direct and indirect customer service. Counsels and responds to student inquiries in person, via email correspondence, and by phone/switchboard in accordance with the Financial Aid office’s determined time frames. Emphasis is placed on assisting recipients with applications for benefits and counseling for eligibility. Reviews application to determine and counsel on required steps for admittance, registration, and Financial Services.
• -Provides guidance to students, staff, and public relating to the FA & VA, application and enrollment processes.

Seeks to improve the services offered to GTC Service Members population by organizing and participating in activities both on and off campus.
Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus and in a virtual format. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle.

Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

MINIMUM QUALIFICATIONS
Bachelor's degree and experience in student services programs.

PREFERRED QUALIFICATIONS
Must have knowledge and intimate understanding of Federal and State VA regulations. Must be proficient in PC database management and applications. Must show ability to be responsible for oversight of operations yielding disbursement of VA awards. Well-developed oral and written communication skills are required. Individual needs to be dependable, well-organized, and a self-starter. Experience with Microsoft Office Suite, particularly Excel is essential. Prioritize emerging issues, handle concurrent objectives and meet deadlines. Ability to work without close supervision and to set ones own priorities and work schedule. Ability to identify, develop and implement programs and activities that will benefit the campus community. Ability to supervise and evaluate personnel. Ability to develop budgets and monitor expenditures. Ability to provide supportive counseling for a wide range of student problems and concerns. Excellent time management skills required.

Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)

It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

*Greenville Technical College is a tobacco-free institution*