(1109423) Digital Learning & Development Consultant

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 74,000 - 78,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid holidays

Job summary

Diversified Services Network, Inc. is seeking a Digital Learning & Development Consultant to drive strategic digital learning initiatives in a hybrid Chicago or Peoria setting.

You will leverage AI-enabled tools and agile methods to design, develop, and maintain scalable, role-based learning programs across dealer and customer audiences, partnering with SMEs and external vendors to ensure measurable business impact.

Qualifications

• Bachelor's degree and 5-7 years in L&D, preferably supporting digital initiatives.
• Ability to assess learning needs and develop role-based curricula.
• Experience with content optimization and agile or iterative development cycles.

Responsibilities

• Conduct learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives.
• Design and develop curricula targeting specific roles and responsibilities.
• Coordinate input from cross-functional stakeholders to ensure training aligns with priorities.
• Engage SMEs and gather actionable feedback to inform learning design and continuous improvement.
• Build partnerships across departments to secure SME participation for projects.
• Collaborate with external vendors and internal teams to implement high-quality training programs.
• Apply adult learning theories to enhance learner engagement.
• Align learning initiatives with business objectives and measure impact on performance.

Skills

Learning strategy

Curriculum design

LMS administration

AI-enabled learning

Cross-functional collaboration

Project management

Data analysis

Visual storytelling

Communication

Education

Bachelor's degree in Learning/ID/OD/Business

Tools

Articulate Rise 360

Storyline 360

Clipchamp

Workday Learning

SharePoint

Microsoft Teams

Excel

Power BI

Tableau

Azure DevOps

Job description

Digital Learning & Development Consultant

Hybrid | Chicago, IL or Peoria, IL

Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions.

Key Responsibilities

• Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes
• Support the design and development of comprehensive curricula targeting specific roles and responsibilities
• Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities
• Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement
• Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle
• Work with external vendors and internal teams to develop and implement high-quality training programs
• Apply adult learning theories and various instructional methods to enhance learner engagement
• Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions
• Plan and execute change management strategies for smooth adoption of new learning initiatives
• Communicate effectively and coordinate projects to ensure timely delivery
• Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals
• Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives
• Collaborate on design approaches that support scalability, maintenance, and adoption
• Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences
• Recommend and test new methods to sustain long-term learning effectiveness

Required Skills & Experience

• Bachelor's degree in Learning and Development, Instructional Design, Organizational Development, Business Administration or Management, or a related field (with demonstrated experience in learning or enablement) and 5-7 years of experience in learning and development, preferably supporting digital initiatives
• Proven ability to assess learning needs, develop role-based curricula, and deliver scalable, business-aligned learning solutions
• Experience with content optimization and agile or iterative development cycles

• Experience working in cross-functional, matrixed environments with Subject Matter Experts, product teams, and enterprise partners
• Skilled in learning management systems and other learning tools
• Visual storytelling ability, with an understanding of layout, color theory, and visual hierarchy to support engaging training assets
• Strong critical thinking and problem-solving skills to connect learning needs with business priorities
• Experience using generative AI tools and AI-enabled workflows to support learning analysis, content development, personalization, and quality review

Technical Proficiencies

• Content Authoring & AI-Enabled Development Tools: Articulate Rise 360, Storyline 360, Clipchamp, and other digital content development platforms
• Learning Management Systems: Workday Learning or similar, for course management, tracking, and reporting
• Content Management & Collaboration: SharePoint and Microsoft Teams for document collaboration and version control
• Data & Analytics Tools: Excel, LMS reporting dashboards, and basic Power BI/Tableau reporting to track engagement and training effectiveness
• Project Management Platforms: Azure DevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-functional collaboration

Soft Skills

• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations
• Strategic Thinking: Understands how learning solutions align with enterprise goals and performance metrics
• Collaboration: Builds trust and alignment across digital product, vendor, dealer, and enterprise teams
• Attention to Detail: Catches inconsistencies in content, design, or messaging that could confuse learners
• Communication: Communicates clearly and confidently, both visually and verbally, to diverse audiences
• Continuous Learning: Stays current with digital tools, learning trends, and feedback loops for ongoing improvement

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 74,000-78,000 per annual