Learning and Development (L+D) Specialist

Goodwill of Central & Southern Indiana; Indianapolis (IN); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Continuing education and leadership de

Comprehensive health plan

Generous PTO and holidays

Sabbatical and parental leaves

Life, dental and vision insurance

Disability plans

Wellness program

Retirement with company match

PSLF program

Job summary

Goodwill of Central & Southern Indiana is seeking a Learning and Development Specialist to enhance employee knowledge by creating and delivering effective learning experiences. The role manages the LMS, designs digital and blended courses, and facilitates content, with travel to our corporate office in downtown Indianapolis and other sites as needed.

The ideal candidate embraces continuous learning, applies adult learning principles, and supports the Learning & Development Manager in meeting

Qualifications

• Proficiency in instructional design principles and adult learning theory.
• Strong knowledge of LMS administration and Workday Learning.
• Experience creating digital and blended learning materials.
• Effective facilitation and coaching of learners.

Responsibilities

• Oversee the administration and maintenance of the LMS.
• Ensure LMS aligns with organizational needs and is user-friendly.
• Troubleshoot LMS issues and provide user support with HRIS collaboration.
• Collaborate with subject matter experts to analyze learning needs.
• Design and develop digital and blended courses, including assessments.
• Deliver blended learning content via in-person, webinars, and virtual sessions.
• Foster an engaging learning environment and collect feedback for improvement.
• Stay current on learning trends and tools.

Skills

Instructional Design

Workday Learning

Content Development

Training Facilitation

Diversity & Inclusion Awareness

Program Management

Analytics & Evaluation

Adaptability

Team Collaboration

Communication

Tools

Workday Learning

Job description

Job Overview

While this position is hybrid, there will still be a regular need to travel to our corporate office in downtown Indianapolis (address is 1635 W. Michigan St. Indianapolis, IN 46222) and to other sites as needed so candidates will need to live close to or around the Indianapolis/Marion County area. The general range for this position is $44-50K and includes full benefits.

The Learning and Development Specialist focuses on enhancing our employees' knowledge and skills by creating and delivering effective learning experiences. The Learning and Development Specialist will be responsible for managing our Learning Management System (LMS), designing digital and blended courses, and facilitating learning content. The ideal candidate will have a passion for continuous learning and a strong commitment to developing others. This position will also assist the Learning & Development Manager in meeting the team goals aligned with the organization's Strategic Plan.

Responsibilities

• Oversee the administration and maintenance of our Learning Management System (LMS).
• Ensure the LMS is up-to-date, user-friendly, and aligned with organizational needs.
• Troubleshoot technical issues related to the LMS and provide user support as needed in partnership with the HRIS team.
• Collaborate with subject matter experts to analyze learning needs and objectives.
• Act as a consultant to present learning solutions in areas such as course outline, delivery, assessments, and learning approaches using adult learning principles.
• Design and develop digital and blended courses, including curriculum, materials, and assessments.
• Utilize instructional design and adult learning best practices to create engaging and effective learning experiences.
• Ensure that courses are accessible and inclusive for all learners.
• Deliver blended learning content through various modalities, such as in-person workshops, webinars, and virtual sessions.
• Foster an interactive and engaging learning environment.
• Facilitate discussions, activities, and assessments to enhance comprehension and retention.
• Collect and analyze feedback to continuously improve course delivery.
• Stay up to date on learning trends, tools, and ideas.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
• Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction and is adept at vendor negotiation.
• Teamwork - Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership.
• Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.
• Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.
• Continuous Learning - Stays current on trends related to the local, state, and national employment laws/markets and industry trends. Has a thirst for knowledge and applies it appropriately. Driven to find answers through research and collaboration.
• Instructional Design - Proficiency in instructional design principles, adult learning theory, and the ability to create effective learning materials and experiences.
• Technology Knowledge - Strong knowledge of Learning Management Systems, specifically Workday Learning, and the ability to manage and troubleshoot system issues.
• Content Development - Experience in developing digital and blended learning content, including eLearning modules, videos, and interactive materials.
• Training Facilitation - Effective facilitation skills to engage learners, encourage participation, and create an inclusive learning environment. Instructs, coaches, and mentors participants using appropriate training methodologies and motivational techniques to improve performance after the completion of the learning program.
• Diversity, Equity, Inclusion, Accessibility, and Belonging Awareness - Demonstrates awareness of others' social identities (race, gender, disability status, etc.) in the workplace and promotes an inclusive environment in which concerns are addressed effectively. Embraces a willingness to examine one's own biases, assumptions, and attitudes and engages in ongoing self-reflection to advance knowledge in this space. Effectively creates safety to help others learn and grow in this area.
• Program Management (Training) - Is highly skilled at developing, implementing, organizing, monitoring, evaluating, and improving both virtual and in-person training programs, including writing policies and procedures, mapped to business goals that improve organizational performance. Is highly creative and innovative at creating training systems that build capacity in employees to ensure compliance and effectiveness. Has documented success in interpreting information and making necessary adjustments to achieve program outcomes/metrics.
• Business Acumen - Fosters a deep and applicable knowledge of the system of how the organization achieves its business goals.

Other Requirements

• Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver's license, up-to-date auto insurance, and a good driving record.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match
• Eligible for the Public Student Loan Forgiveness (PSLF) program