107143 - Customer Service Representative I

Sentara Health; Charlottesville (VA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Charlottesville, VA. You will address member inquiries, assist with billing, scheduling, and benefits questions, while maintaining accuracy in data entry and supporting a high-volume call center.

The role requires a high school diploma, two years of customer service experience, and familiarity with Epic Beaker is preferred. Competitive benefits and market-competitive pay are offered.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Familiar with Epic Beaker preferred.

Responsibilities

• Handle inquiries related to member eligibility, benefits, and claims.
• Assist patients with services such as updating billing information and scheduling.
• Address questions about plan benefits and payment issues.
• Support high-volume call center operations and ensure accurate data entry.

Skills

Customer service experience

Data entry

Scheduling experience

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

107143 - Customer Service Representative I### 107143 - Customer Service Representative IApply: Remote: Charlottesville, VA: Full time: Posted Today: JR-108469**City/State**Charlottesville, VA**Work Shift**First (Days)**Overview:**# **Sentara Health** is currently seeking a full-time remote **Customer Service Representative.** **Position Status**: Full-time, Day Shift **Position Location: This is a remote position; however, candidates must reside in Charlottesville area. You must be able to travel on-site if you have connectivity issues.** **Standard Working Hours**: Must be able to work between the hours of 8:00AM to 5:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. **Education*** High school diploma or equivalent **Required****Experience*** Two years of customer service experience **required*** Previous data entry experience **required*** Prior scheduling experience **required*** Familiar with Epic beaker **preferred*** Experience in a high-volume call center **perred**We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.### About UsSentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!