0322 Lead

Books A Million; Davenport (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Books-A-Million in Davenport, IA seeks a store associate to apply product knowledge, support store processes, and uphold company standards in daily operations. You will supervise merchandising, assist with weekly truck shipments, train associates, create in-store features, and deliver exceptional service while maintaining cleanliness.

If you are detail-oriented, customer-focused, and able to stand for long periods, this role offers growth through hands-on experience with popular titles and

Qualifications

• High school diploma or equivalent is required.
• Customer service experience preferred.
• Knowledgeable about product.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Demonstrates product knowledge and expertise in store processes and policies.
• Awareness of store inventory and trends.
• Oversees the day-to-day merchandising.
• Facilitates the processing of weekly truck shipments in a timely and accurate manner.
• Assists managers with the training and development of associates.
• Creates features as assigned by the manager.
• Maintains store conditions according to company standards.
• Successfully promotes all company initiatives when interacting with customers.
• Provides the highest level of customer service to each customer.
• Monitors and maintains the assigned area's cleanliness, providing a clean workplace, including dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Performs other duties as assigned.

Skills

Strong verbal and written comms

Action orientation

Interpersonal skills

Education

High school diploma or equivalent

Tools

Computer and cash register skills

Job description

• Demonstrates product knowledge and expertise in store processes and policies.
• Awareness of store inventory and trends.
• Oversees the day-to-day merchandising.
• Facilitates the processing of weekly truck shipments in a timely and accurate manner.
• Assists managers with the training and development of associates.
• Creates features as assigned by the manager.
• Maintains store conditions according to company standards.
• Successfully promotes all company initiatives when interacting with customers.
• Provides the highest level of customer service to each customer.
• Monitors and maintains the assigned area's cleanliness, providing a clean workplace, including dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Performs other duties as assigned.

Roles and Responsibilities

• Demonstrates product knowledge and expertise in store processes and policies.
• Awareness of store inventory and trends.
• Oversees the day-to-day merchandising.
• Facilitates the processing of weekly truck shipments in a timely and accurate manner.
• Assists managers with the training and development of associates.
• Creates features as assigned by the manager.
• Maintains store conditions according to company standards.
• Successfully promotes all company initiatives when interacting with customers.
• Provides the highest level of customer service to each customer.
• Monitors and maintains the assigned area's cleanliness, providing a clean workplace, including dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action orientation
• Interpersonal skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Customer service experience
• Knowledgeable about product
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job