02256 Assistant Store Manager

Sally Beauty; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead and develop store associates while ensuring exceptional customer experiences. This role involves overseeing store operations, managing inventory, and driving sales performance. The ideal candidate will have a strong background in retail and customer service, with the ability to effectively communicate and lead teams. Join a dynamic environment where your contributions will enhance customer loyalty and store success. If you're passionate about retail and team development, this is the perfect opportunity for you.

Qualifications

• 3+ years of retail sales/customer service experience preferred.
• 1+ year of management experience preferred.

Responsibilities

• Supervise associates to maximize sales and customer loyalty.
• Engage and develop teams for positive results.

Skills

Retail Sales Experience

Customer Service

Team Leadership

Effective Communication

Problem Solving

Education

High School Diploma

Job description

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Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for all Primary Duties when the Store Manager is not present.

Job Description

Sally Beauty

Job Title: Assistant Manager

Primary Duties

1. Brand (30%): Supervise and support associates’ daily goals to deliver exceptional customer experiences, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code. Act as the main contact for resolving customer issues and analyze store trends to anticipate customer demands.
2. People (30%): Engage, train, and develop teams to achieve positive results. Recruit actively and identify strengths and opportunities for associates, providing coaching or counseling as needed. Maintain positive relations, resolve concerns, and foster diversity, inclusion, and belonging.
3. Operations (30%): Ensure execution of company processes through training, management, and analysis. Manage inventory, payroll, store opening/closing procedures, and ensure compliance with directives and projects.
4. Safety/Loss Prevention (10%): Maintain a safe environment, enforce policies, protect assets, and ensure compliance with HAZMAT training and procedures.

Knowledge, Skills, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred: 3+ years retail sales/customer service experience
• Preferred: 1+ year management experience
• Ability to lead/support teams, communicate effectively, and meet scheduling needs
• Cosmetology license is desirable but not required

Core Competencies

Passionate Learner, Flexible & Agile Adapter, Talent Builder, Effective Communicator, Team Builder, Customer Focused Partner, Results Driver, Strategic Thinker, Big Picture Thinker, Problem Solver & Decision Maker.

Working Conditions

Physical activities include standing, walking, bending, lifting moderately heavy items. Environment involves typical safety precautions for retail settings. May work in other stores occasionally.