02097 Assistant Store Manager

Sally Beauty Holdings, Inc.; Florida; Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Assistant Store Manager to lead a team and enhance customer experiences. In this role, you'll oversee daily operations, ensure brand standards, and develop strategies to meet performance targets. Your leadership will empower associates, driving sales and fostering a loyal customer base. If you have a passion for retail and a knack for team development, this opportunity is perfect for you. Join a vibrant environment where your contributions will make a significant impact on the store's success.

Qualifications

• 3+ years retail/customer service experience preferred.
• 1+ year management experience preferred.

Responsabilités

• Supervise associates to maximize sales and customer loyalty.
• Train and develop teams while maintaining positive relations.

Connaissances

Effective communication

Customer service

Team building

Retail management

Problem solving

Formation

High School Diploma or equivalent

Description du poste

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Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for all Primary Duties when the Store Manager is not present.

Job Description

Sally Beauty

Job Title: Assistant Manager

Primary Duties

1. Brand (30%): Supervise and support associates’ daily goals to deliver exceptional customer experiences, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards such as merchandising, POGs, marketing, dress code, etc., are met. Resolve customer issues and analyze store trends to anticipate demands.
2. People (30%): Engage, train, and develop teams to achieve results. Recruit actively and identify strengths and opportunities for associates, providing coaching or counseling as needed. Maintain positive relations and communicate effectively with the team and peers.
3. Operations (30%): Execute company processes through training, management, and analysis. Manage inventory, payroll, store opening/closing procedures, and ensure compliance with directives and projects.
4. Safety/Loss Prevention (10%): Maintain a safe environment, follow policies, protect assets, and ensure compliance with safety and HAZMAT procedures.

Knowledge, Skills, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred: 3+ years retail/customer service experience, 1+ year management experience
• Effective communication, scheduling availability, cosmetology license (desirable but not required)

Competencies

Passionate Learner, Flexible & Agile, Talent Builder, Effective Communicator, Team Builder, Customer Focused, Results Driven, Strategic Thinker, Big Picture Thinker, Problem Solver & Decision Maker

Working Conditions

Physical activities include standing, walking, bending, lifting moderately heavy items. Work environment involves typical safety precautions in retail settings.