10546 Assistant Store Manager

Sally Beauty; Yulee (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading beauty products retailer in Florida is seeking an Assistant Store Manager to assist in managing store operations, develop staff, and ensure excellent customer experiences. The ideal candidate has retail experience and a passion for customer service. This role offers career growth opportunities and a dynamic work environment.

Qualifications

• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team.

Responsibilities

• Assist in hiring, developing and leading store associates.
• Ensure optimal customer experiences and maintain brand standards.
• Oversee all store operations in the absence of the Store Manager.

Skills

Retail sales experience

Customer service experience

Effective communication

Team leadership

Education

High School Diploma or equivalent

Job description

Overview

Join to apply for the 10546 Assistant Store Manager role at Sally Beauty.

Essential functions include assisting in hiring, developing and leading store associates, ensuring optimal customer experiences, and maintaining brand standards. Assistant Managers support the Store Manager and assume primary duties when the Store Manager is not present.

Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

• 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Identifies strengths and opportunities for each associate and addresses by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Inventory management, payroll scheduling, open/close procedures, and execution of Company directives and projects.
• 10% Safety/Loss Prevention: Ensures the store environment is safe for associates and customers; policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring inventory and cash control procedures are followed in store (shrink, damages, banking, etc.). Analyzes and utilizes available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities And Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused Partner
• Results Driver
• Strategic Thinker
• Big Picture Thinker
• Problem Solver Decision Maker

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting of items such as shipment boxes. May be required to work in other stores.
• The work environment involves normal safety precautions typical of offices, retail stores and vehicles. The work area is adequately lighted, heated, and ventilated.

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. We value diversity and inclusion, and you are welcome here and can thrive here.