01564 Assistant Store Manager

Sally Beauty; Brockton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

As an Assistant Store Manager at a leading beauty products retailer, you will oversee store operations, lead the team, and ensure exceptional customer experiences. The role involves developing strategies to achieve KPIs, fostering a collaborative work environment, and maintaining safety and brand standards. This position calls for strong leadership skills and a customer-focused approach, making it ideal for those with a passion for retail management.

Qualifications

• 3+ years in retail sales/customer service preferred.
• 1+ year management experience preferred.
• Cosmetology license desirable but not required.

Responsibilities

• Supervise and support associates' daily goals.
• Engage, train, and develop teams.
• Manage inventory and store operations.

Skills

Team Leadership

Customer Focused

Effective Communication

Problem Solver

Education

High School Diploma or equivalent

Job description

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Job Title: Assistant Manager

Essential Functions

Store Managers are responsible for hiring, developing, and leading all store associates, ensuring optimal customer experiences, overseeing store operations, and maintaining brand standards. Develop strategies to achieve KPIs and financial targets through business analysis, action planning, effective communication, and accountability. Assistant Managers support the Store Manager and are responsible for all primary duties when the Store Manager is absent.

Primary Duties

• Brand (30%): Supervise and support associates' daily goals to deliver excellent customer experiences, maximize sales, and drive loyalty. Ensure brand standards are met, including merchandising, marketing, and dress code. Resolve customer issues and analyze store trends.
• People (30%): Engage, train, and develop teams. Recruit actively to build a strong workforce. Address associate strengths and opportunities through coaching. Maintain positive relations and communication, fostering diversity and inclusion.
• Operations (30%): Ensure execution of company processes, including digital strategies like Omni-channel fulfillment. Manage inventory, payroll, store opening/closing procedures, and follow company directives.
• Safety/Loss Prevention (10%): Maintain a safe environment, protect assets, and ensure compliance with safety and inventory policies. Use reporting tools to monitor store security.

Knowledge, Skills, and Requirements

• High School Diploma or equivalent
• Must be 18 or older
• 3+ years retail sales/customer service preferred
• 1+ year management experience preferred
• Effective team leadership and communication skills
• Scheduling availability
• Cosmetology license desirable but not required

Competencies

• Passionate Learner
• Flexible and Agile
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused
• Results Driven
• Strategic Thinker
• Big Picture Thinker
• Problem Solver and Decision Maker

Working Conditions

• Physical activities include standing, walking, bending, lifting, and working in various environments.
• Safety precautions are required; environment is well-lit and ventilated.

About Us

We are a leader in beauty product distribution, committed to diversity and inclusion. Join us and thrive!

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Retail

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