Assistant Store Manager 0522

Sally Beauty; Kissimmee (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading beauty retail company seeks an Assistant Store Manager in Kissimmee, Florida, to support the Store Manager. This role involves leading a team to deliver excellent customer experiences and drive store sales while adhering to brand standards. Candidates should have retail management experience and strong communication skills. This position offers full-time employment with a focus on developing store associates.

Qualifications

• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.

Responsibilities

• Supervises and supports daily goals of associates to maximize sales.
• Engages, trains and develops teams to achieve positive results.
• Ensures execution of all company processes through training and management.

Skills

Effective communication with team and management

Ability to lead or support a team

Flexible & Agile Adapter

Customer Focused Partner

Education

High School Diploma or equivalent

Job description

Overview

Assistant Store Manager 0522 at Sally Beauty supports the Store Manager in hiring, developing and leading store associates while ensuring exceptional customer experiences and maintaining brand standards. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all primary duties when the Store Manager is not present.

Key Responsibilities

• Brand (30%): Supervises and supports the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience, maximize sales and KPIs, and drive customer loyalty in assigned stores. Emphasizes in-store selling and Omni-channel strategies. Ensures brand standards are met (merchandising, POGs, marketing, back rooms, dress code, etc.). Acts as the main point of contact to resolve customer issues and concerns. Analyzes store trends and anticipates customer demands.
• People (30%): Engages, trains and develops teams to achieve positive results. Recruits using internal platforms and builds a network of external candidates when needed. Identifies strengths and opportunities for each associate and addresses them through coaching or counseling. Maintains positive associate relations, resolves concerns, and informs associates of relevant company information. Builds strong working relationships with Store Manager peers. Maintains timely communication with AM/DM. Fosters diversity, inclusion and belonging.
• Operations (30%): Ensures execution of all company processes through training, management, analysis and continuous improvement. Supports digital strategies and Omni-channel fulfillment (SFS/SDD/BOPIS). Manages inventory ordering and shipment processing; oversees payroll hours and scheduling; ensures opening and closing procedures are performed correctly. Follows company directives and projects in a timely manner.
• Safety/Loss Prevention (10%): Maintains a safe store environment for associates and customers; follows and enforces all policies. Protects company assets by managing inventory and cash-control procedures related to shrink, damages, and banking. Analyzes reporting tools and ensures compliance with HAZMAT training and execution.

Qualifications

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner: Desires to grow and learn
• Flexible & Agile Adapter: Adapts to multiple demands and responds to new circumstances
• Talent Builder: Builds diverse teams by hiring, developing, motivating and coaching talent
• Effective Communicator: Communicates candidly and invites collaboration
• Team Builder: Builds strong partnerships across levels and functions
• Customer Focused Partner: Understands and meets customer needs
• Results Driver: Drives plans and holds self and team to high standards
• Strategic Thinker: Demonstrates vision to drive performance
• Big Picture Thinker: Executes plans and innovates
• Problem Solver & Decision Maker: Analyzes information and makes sound decisions

Working Conditions / Physical Requirements

The position requires physical exertion such as long periods of standing, walking, bending, crouching, stooping, reaching, or similar activities; occasional lifting of moderately heavy items such as shipments. May require working in other stores from time to time. The work environment involves typical safety precautions in offices, retail stores, and related spaces; the work area is adequately lit, heated, and ventilated.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail