0025 - OEM-Equivalent FSR / Engagement Specialist

Alakaʻi Services and Poe'hana Group, Inc.; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Alakaʻi Services and Poe'hana Group, Inc. is seeking a qualified candidate to support mission-critical logistics and operational activities throughout the Indo-Pacific region. This role requires engagement with operational and technical teams and provides support for system performance and user issues.

The ideal candidate will have 3 to 10 years of experience in similar roles and a proven ability to work in dynamic and geographically dispersed environments. Responsibilities also include maintaining support documentation and enhancing user capabilities through active engagement.

Qualifications

• 3–10 years experience in logistics or similar role.
• Ability to operate in diverse environments.
• Experience with complex operations.

Responsibilities

• Coordinate and support operational activities.
• Maintain documentation of support activities.
• Provide guidance on system operation and maintenance.

Job description

Job Purpose

The purpose of this position is to support mission‑critical logistics, sustainment, operational, facilities, training, and mission‑enabling activities in support of U.S. Government and Department of Defense objectives throughout the Indo‑Pacific region. Personnel in this role contribute to the planning, coordination, execution, and sustainment of complex operations in dynamic and geographically dispersed environments. The position supports operational readiness, resource integration, mission effectiveness, and stakeholder collaboration while ensuring compliance with applicable policies, procedures, and security requirements. Duties are performed in support of contingency, expeditionary, and steady‑state operations and may require coordination with Government personnel, mission partners, and cross‑functional teams to achieve program objectives.

Position Overview / Functional Role

This role provides continuous support equivalent to factory service representative functions for systems and equipment. Supports engagement sessions and in‑person training activities. Coordinates with operational and technical teams. Tracks system performance and user issues. Provides guidance on system operation and maintenance. Maintains documentation of support activities. Supports readiness of systems in operational environments. Enhances user capability through engagement support.

Job Duties and Responsibilities

The job duties and responsibilities of this position include, but are not limited to, the following:

• Work at various sites, both CONUS and OCONUS, with travel as required.
• Perform duties associated with the assigned functional role.
• Perform additional duties as assigned.

Skill Level Requirements – Journeyman

• 3‑10 years experience
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.