0000002038.INTERVIEWER/COLLECTOR.DOMESTIC RELATIONS OFFICE

Dallas County Votes; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Dallas County Domestic Relations Office seeks an Interviewer/Collector to obtain accurate financial information for payment plans or eligibility for court-appointed services. You will communicate with respondents, verify financial details, and coordinate with attorneys and judges to ensure timely eligibility decisions.

Responsibilities include conducting follow-ups, monitoring accounts, and generating notices while maintaining records and supporting court processes.

Qualifications

• Associate degree or equivalent; 1 year of work related experience.
• Skilled in the use of standard software applications.
• Ability to communicate effectively, both verbally and in writing.
• Experience in financial underwriting, credit and/or collections preferred.
• Physical ability to sit/stand and lift up to 25 lbs.

Responsibilities

• Interview respondents/clients to obtain financial information for payment plans or eligibility for court services/attorneys.
• Follow up on provided information to verify employment status and financial ability to pay; may perform skip-traces to locate relatives.
• Use phone, mail, or email to obtain required documentation for final eligibility determination.
• Monitor accounts for compliance and delinquency; initiate collection actions as needed.
• Respond to daily inquiries about payment processes, balances, extensions, and discrepancies.
• Generate billing letters, notices, and prepare records and reports; coordinate with Attorneys/ Court.
• Interact with attorneys, district attorneys, judges and the public to ensure timely notification of eligibility.
• May train/supervise clerical staff and perform other duties.

Skills

Verbal communication

Written communication

Analytical thinking

Interpersonal skills

Education

Associate degree

Tools

Microsoft Office

Job description

0000002038.INTERVIEWER/COLLECTOR.DOMESTIC RELATIONS OFFICE

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Job Description

Interviews respondents/clients to obtain accurate and thorough financial information for the collection and establishment of payment plans or determination of eligibility for court-appointed services/attorneys; performs collection efforts on delinquent accounts and monitors compliance on cases assigned.

Responsibilities

• 1. Interviews respondents or indigents seeking court appointed services/attorneys or extensions or modifications for payments of fines, court costs or other financial obligations to obtain accurate financial information regarding the client’s ability to pay or to establish payment plans based on financial ability.
• 2. Performs follow-up on client-provided information to verify employment or unemployment status, access to funds, property ownership, financial status and ability to pay, physical or mental health status, etc., and may perform skip-traces and other investigations to determine/locate relatives who can provide additional information.
• 3. Uses various means of communication, including the telephone/mail/e-mail to induce/persuade the client to cooperate in a timely manner in providing the required documentation to the Court for final eligibility determination and recommendation.
• 4. Monitor accounts for compliance and delinquency, contacts delinquent account holders for collection efforts and/or recommends court action, as necessary.
• 5. Responds to daily inquiries regarding payment processes, account balances, extensions, and assists in resolving discrepancies.
• 6. Generates billing letters, notices of payments due and notices of contempt, prepares uncollectibles for transfer to collection agencies, prepares credit bureau reporting actions, maintains related records and files, and compiles and prepares statistical reports.
• 7. Interacts with attorneys, district attorneys, judges and the public in receiving and processing accounts and serves as liaison between the client, Attorney’s Offices and Court to ensure timely notification of eligibility to all parties in order to ensure the legal rights of the accused are protected.
• 8. May train, supervise and evaluate clerical support staff.
• 9. Performs other duties as assigned.

Qualifications

Education, Experience and Training: Education and experience equivalent to an Associate’s degree from an accredited college or university in a job related field of study. One (1) year of work related experience.
Special Requirements/Knowledge, Skills & Abilities: Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Previous experience in financial underwriting, credit and collections or related activity preferred. Ability to analyze and evaluate financial information.
Physical/Environmental Requirements: Standard office environment. May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs., unassisted.

Job Info

• Job Identification 26000045
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations Domestic Relations, Dallas, TX, 75202, US