Collection Technician (Collections)

The Exchange; Dallas (TX); On-site; USD 28,000 - 47,000; Part time

Job summary

The Exchange in Dallas seeks a meticulous Credit and Collections Specialist to handle a wide range of federal debt collections, customer inquiries, and documentation review. You will manage inbound calls and written correspondence, verify information, and apply appropriate processes to ensure accuracy and compliance.

This hourly role requires at least one year in call center or customer service, strong attention to detail, and the ability to handle confidential financial information while

Qualifications

• One year of call center or customer service experience is required.
• Experience in a collections department contacting customers via phone and written communications preferred.
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Answer inbound calls and correspondence related to federal debts sent to collections.
• Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts.
• Certify/de-certify collection debts to the United States treasury offset program for garnishment of federal funds or benefit entitlements.
• Maintains records on credit risks, delinquent accounts, and incomplete files.
• Sends follow-up letters.
• Adjusts accounts.
• Sets up default payment plans.
• Processes payments and compiles segments of monthly closings and annual reports.
• Performs other duties as assigned.

Skills

Customer service experience

Phone communication

Attention to detail

Multitasking

Confidential information handling

Tools

EXCEL

MICROSOFT OUTLOOK

MICROSOFT WORD

RCMS

TOPS

VISION

ATN

CCD

Job description

Job Description

Performs a wide variety of credit and collection functions. Obtains required information from credit organizations, banks, and loan associations.

Job Description

Performs a wide variety of credit and collection functions. Obtains required information from credit organizations, banks, and loan associations.

Job Grade

3

Job Tier

1

Career Area

Financial Management

Supervisor

No

Job Qualifications

One year of call center or customer service experience is required. Experience in a collections department contacting customers via phone and written communications preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

NO PCS ENTITLEMENTS

Technical (Preferred/Required Skills/Systems)

• ATN - Preferred
• CCD - Preferred
• EXCEL - BEGINNERS/INTERMEDIATE LEVEL - Preferred
• MICROSOFT OUTLOOK - Preferred
• MICROSOFT WORD - Preferred
• RCMS - Preferred
• TOPS - Preferred
• VISION - Preferred
• Experience handling customer correspondence via mail, email, fax, phone, and written disputes.
• Knowledge of credit card servicing, collections, delinquent accounts, debt management, and credit reporting.
• Strong attention to detail with the ability to accurately review account information, documentation, and financial records.
• Ability to manage multiple work queues and meet production and service-level expectations.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive customer financial information.

Salary Minimum

$20.60

Salary Maximum

$34.46

Major Duties

Answers inbound calls and correspondence received worldwide related to federal debts sent to collections, recording collection efforts made.
Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts. Certify/de-certify collection debts to the United States treasury offset program for garnishment of federal funds or benefit entitlements.
Maintains records on credit risks, delinquent accounts, and incomplete files. Sends follow-up letters.
Adjusts accounts. Sets up default payment plans. Processes payments and compiles segments of monthly closings and annual reports.
Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

12-Oct-2026