0000000500.CLERK III.DOMESTIC RELATIONS OFFICE

Dallas-County; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Dallas County's Domestic Relations Office is seeking a Clerk III to perform complex clerical tasks, process documents, draft routine correspondence, resolve questions, and assist with training Level I/II clerks. Work follows clear policies, with supervision kept to a minimum.

The role requires a high school diploma or GED, 3 years of related experience or 45 college hours, and strong data entry and customer service skills. Testing may include 10-key, spelling, and data entry.

Qualifications

• Graduation from an accredited high school/GED program.
• Three (3) years job related experience or 45 hours of college or a combination of the two.
• Experience in a customer service environment a plus.
• Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software.
• Candidates will be required to pass skill tests (e.g., 10-key, Data entry, MS Excel, MS Word).

Responsibilities

• Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.
• Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.
• Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.
• Utilizes department-specific and county-wide systems for data access, input, retrieval, purchasing, inventory, etc.
• May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.
• Maintains a variety of files and records and releases information according to policies while maintaining confidentiality.
• Performs other duties as assigned.

Skills

Customer service

Typing 35 wpm

Communication

Education

High school diploma or GED

Tools

MS Excel

MS Word

10-key

Job description

0000000500.CLERK III.DOMESTIC RELATIONS OFFICE

Job Description

Performs a variety of complex support tasks which may include: processing a variety of documents; drafting routine correspondence; resolving questions and problems; providing information; researching files and records; and assisting with the training of Level I and Level II clerks. Works within a well-defined framework of policies and procedures, under minimum supervision.

Responsibilities

• 1. Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.
• 2. Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.
• 3. Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.
• 4. Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc.
• 5. May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.
• 6. Maintains a variety of files and records and releases information according to the County’s policies and procedures while maintaining confidentiality of records.
• 7. Performs other duties as assigned.

Qualifications

Graduation from an accredited high school/GED program. Three (3) years job related experience or 45 hours of college or a combination of the two. Experience in a customer service environment a plus.

Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships and excellent customer service with other County employees and the general public.

May require prolonged sitting, walking and/or standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted.

Job Info

• Job Identification 26000884
• Job Schedule Full time
• Job Shift Day
• Locations Domestic Relations, Dallas, TX, 75202, US