Warehouse & CRM Coordinator

Bodor; Çankaya; On-site; TRY 1,395,348 - 2,093,023; Full time

Job summary

Bodor in Çankaya, Turkey is seeking a dedicated professional to support warehouse operations and provide technical consulting. The candidate will manage user visits, spare parts inventory, and customer relationship management tasks to ensure client satisfaction and effective communication.

Prior experience in after-sales service is preferred. Proficiency in office software and strong communication skills are essential. Local residency or work permit is required for this role.

Qualifications

• Prior experience in after-sales internal affairs or related fields is preferred.
• Proficient in office software (e.g., Microsoft Word, Excel).
• Strong communication skills, both verbal and written.
• Ability to work independently and in a team.

Responsibilities

• Manage user visits and address local service requests.
• Conduct online surveys to assess machine satisfaction.
• Oversee spare parts inventory and customs procedures.
• Assist with procurement and operational compliance.
• Perform additional tasks assigned by the service manager.

Skills

Office software proficiency

Strong communication skills

Technical writing skills

Leadership skills

Job description

This role supports warehouse operations and overall functions at Bodor Laser Turkey, combining warehouse management, technical consulting, and CRM responsibilities. It involves providing technical consulting and on-site after-sales service to customers while managing warehouse operations and tracking inventory. Additionally, the role encompasses handling customer relationship management (CRM) tasks, ensuring customer satisfaction, and maintaining effective communication with clients.

Responsibilities

• Service Acceptance: Manage user visits, address and record local service requests and complaints, collaborate with the service manager for service coordination, and assist with key customer service needs.
• Service Online Consultation: Conduct online surveys and telephone interviews to assess machine and service satisfaction according to China headquarters' requirements. Report relevant data and analysis results, ensuring accuracy and effectiveness.
• Spare Parts Management: Oversee customs procedures upon arrival, manage spare parts inventory, storage, and delivery. Handle processing of old parts (including disposal, recycling, and mailing), analyze spare parts data, and ensure alignment with the China headquarters’ inventory requirements.
• Daily Management: Assist the service manager with procurement of office supplies and service center-related items. Coordinate with water, electricity, property, and logistics for operational compliance. Maintain effective 5S management on-site.
• Additional Duties: Perform other tasks assigned by the service manager.

Qualifications

• Experience: Prior experience in after-sales internal affairs or related fields is preferred.
• Skills: Proficient in office software (e.g., Microsoft Word, Excel). Strong communication skills, both verbal and written. Technical writing skills are a plus. Ability to work independently and as part of a team in a fast-paced environment. Self-motivated, responsible, and able to work under pressure.
• Languages: English and/or Chinese. Turkish language skills are advantageous.
• Other Requirements: Valid driver’s license. Ability to travel locally and domestically as needed. Local residency or work permit required. Strong leadership and organizational skills.