Telesales Team Lead

Pluxee Türkiye; Maltepe; Hybrid; TRY 200,000 - 320,000; Full time

Benefits offered by this job

Performance-based bonus

PluxeeFlex benefits

Welcome Leave (6 days in first year)

Career development opportunities

Coursera learning partnership

Job summary

Pluxee Turkey (Formerly Sodexo Benefits) is seeking a Telesales Lead to manage and enhance our telesales operations by leading a high-performing team and driving KPI-driven performance. You will implement strategies to improve efficiency and conversion, while partnering with Sales Director on budgeting and planning.

The role requires strong leadership, data-driven decision making, and excellent communication skills to grow revenue and strengthen client relationships across our markets.

Qualifications

• 6-7+ years of sales experience with consistent target achievement.
• 5+ years of team management experience.
• Strong leadership, coaching, and team development capabilities.
• Strong analytical thinking and problem-solving skills.
• Excellent communication, presentation, and persuasion skills.
• Proven ability to drive revenue growth and team performance.
• Strong stakeholder management and collaboration skills.

Responsibilities

• Led and coached a high-performing Tele Sales Team, driving productivity and performance through KPI-driven management.
• Developed and executed segment-based sales strategies to drive customer growth and profitability.
• Managed executive-level client relationships, ensuring high satisfaction and long-term retention.
• Leveraged CRM data and performance reports to track team activities and drive actionable insights.
• Designed and implemented sales rituals and operational processes to improve team efficiency.
• Collaborated cross-functionally with Marketing, CX, and Finance teams to drive business outcomes.

Skills

Team management

Sales leadership

KPI tracking

Data-driven

Communication

Strategic thinking

Revenue growth

Tools

CRM

Job description

Pluxee Turkey (Formerly Sodexo Benefits)

The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.

Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee's products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.

Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.

We are Pluxee, ex- Sodexo Benefits and Rewards Services, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.

We are looking for a Telesales Lead to manage and enhance our telesales operations by leading a high performing team, monitoring KPIs, and implementing strategies that improve efficiency and conversion.

Job Description and Responsibilities:

Leadership & People Management

• Led and coached a high-performing Tele Sales Team, driving productivity and performance through KPI-driven management
• Conducted structured 1:1s and performance reviews to align team outcomes with quarterly and annual targets
• Built and sustained a collaborative, high-performance culture enabling scalable and sustainable growth

Strategy & Business Acumen

• Developed and executed segment-based sales strategies to drive customer growth and profitability
• Managed the sales funnel using a data-driven approach to improve conversion and revenue outcomes
• Partnered with Sales Director on budgeting, forecasting, and annual planning processes

Customer Management & Retention

• Managed executive-level client relationships, ensuring high satisfaction and long-term retention
• Implemented retention and loyalty strategies to support sustainable revenue growth
• Resolved post-sales issues effectively, strengthening long-term partnerships

Data-Driven Performance & Analytics

• Leveraged CRM data and performance reports to track team activities and drive actionable insights
• Analyzed campaign and sales performance to increase efficiency and target achievement
• Delivered regular performance insights and strategic updates to senior management

Operational Excellence & Process Improvement

• Designed and implemented sales rituals and operational processes to improve team efficiency
• Ensured full adoption of Sales Enablement practices (CRM usage, retention actions, order follow-ups)
• Identified continuous improvement opportunities to enhance team performance and conversion rates

Stakeholder Management & Communication

• Collaborated cross-functionally with Marketing, CX, and Finance teams to drive business outcomes
• Built strong relationships with internal and external stakeholders
• Presented strategic insights and performance reports to senior leadership

Skills and Experience:

• 6-7+ years of sales experience with consistent target achievement
• 5+ years of team management experience
• Strong leadership, coaching, and team development capabilities
• Strong analytical thinking and problem-solving skills
• Excellent communication, presentation, and persuasion skills
• Proven ability to drive revenue growth and team performance
• Strong stakeholder management and collaboration skills

A World that Makes Employees Happy:

Give Meaning to Your Work: At Pluxee, our products and services are designed to add more value to people's lives in various areas, from food and gifts to culture, healthy living, and mobility. Join us in bringing a fresh perspective to the world of employee experience and benefits!

Discover Pluxee Culture: We respect and value each other's ideas, grow together, and have a lot of fun! Join the Pluxee culture where we design our dreams, freely find inspiration, and support each other!

Employee Experience is Our Business: If we can make the experience of millions of employees unique every day, it's because we start the change within ourselves first… Our comprehensive compensation package includes a performance-based annual bonus + PluxeeFlex (a flexible benefits budget to choose from according to your needs) + career development opportunities, an additional 6 days of Welcome Leave in your first year, and much more awaiting you in Pluxee's vibrant world!

Learning culture: we care about your growth - with our Coursera partnership, you'll have easy access to top global courses and flexible learning paths that support your development at every step

Our company works in a hybrid model with three office days per week.

Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link "https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/" for details