Technical Support Specialist

TD SYNNEX; Fatih; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Elective Benefits

Career growth

Life empowerment program

Diversity & Inclusion

Onboarding program

Community volunteering

Job summary

TD SYNNEX in Turkey is seeking a motivated technical support associate to assist with pre-sales and post-sales activities for assigned brands, helping with installation, maintenance, and troubleshooting.

You will build technical relationships with customers, partners, and vendors, support product demos, Proof of Concepts, and prepare documentation, while learning about products and technology.

The role also supports company events with basic technical presentations.

Qualifications

• Bachelor’s degree required; Engineering preferred.
• 2-3 years of relevant work experience in technical support or related fields.
• Vendor certifications related to Network Security are a plus.

Responsibilities

• Assist with post-sales support for partners and end users: help with installation, maintenance, and basic repairs.
• Assist the Sales team with pre-sales support if necessary.
• Keep track of assigned products and technologies and stay current with new developments.
• Support technical relationships with resellers, customers, and vendors.
• Help with technical training sessions for resellers or end users, and represent the company at marketing events with basic technical presentations.

Skills

Technical support

Customer communication

Training delivery

Education

Bachelor's degree

Engineering background

Job description

Job Purpose:

To assist with technical support and provide basic expertise for assigned brands during pre‑sales and post‑sales activities, helping to ensure smooth installation, maintenance, training, and troubleshooting. This role helps build technical relationships with customers, partners, and vendors, supports learning about products and technology, and aids the sales team by setting up demos, assisting with Proof of Concepts, and preparing documentation. Additionally, the role provides basic technical support at company events.

Responsibilities:

• Assist with post‑sales support for partners and end users: help with installation, maintenance, and basic repairs.
• Assist the Sales team with pre‑sales support if necessary
• Keep track of assigned products and technologies and work on building skills to stay current with new developments.
• Support technical relationships with resellers, customers, and vendors.
• Help with technical training sessions for resellers or end users, and represent the company at marketing events with basic technical presentations.

Knowledge, Skills and Experience:

• 2 - 3 Years of relevant work experience
• Bachelor’s degree required; Engineering preferred
• Vendors’ requirement certifications about Network Security

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.