Technical Support Engineer(MJ002884)

GRG Banking Equipment (HK) Co. Limited.; Fatih; On-site; TRY 180,000 - 360,000; Full time

Job summary

GRGBanking seeks an experienced technical support professional to assist banks with ATM issues, pilot tests, and upgrades. You will travel for on-site service, support field operations, and help maintain spare parts and documentation.

You will collaborate with sales and managers to prepare technical tenders, train customers, and generate monthly performance reports. A background in electronics or mechanical fields is valued, with strong English skills and proactive communication.

Qualifications

• Bachelor’s degree in Computer Science, Electronics Engineering or Mechanical Engineering.
• Minimum 3 years working experience in technical support or customer service.
• Ability to communicate in English and write all the technical documents.
• Adept at repairing or guiding partners and customers to solve technical problems.
• Demonstrated ability to manage projects and spare-parts warehouse.
• Willingness to self-learn and learn how to repair new products.
• Good communication skills and ability to train or demonstrate products/solutions to customers.
• Proficient with computer hardware operations and office applications (Word, Excel, Outlook, PPT); familiar with mechanisms, electronics and optics.
• Outgoing and proactive, with strong teamwork and interpersonal skills.
• Residing on the Asian side of Istanbul.

Responsibilities

• Provide technical support to banks to solve ATM problems and manage pilot tests or technical upgrade projects; travel to other cities for on-site support if necessary.
• Provide field service for local customers and process service requests.
• Assist sales and country managers to prepare technical tender documents and help with spare parts lists, working instructions and technical bulletins.
• Assist in Spare Parts Warehouse management including purchase planning and warehouse audits.
• Manage and address customer complaints or new requirements, and provide customer education or technician training when needed.
• Report to HQ on GRG local ATM running data analysis, collect competitor information and submit monthly reports.

Skills

English communication

Technical documentation writing

Project management

Spare parts warehouse management

Field service

Customer service

On-site support

Product/solution demonstrations

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Electronics Engineering

Bachelor’s degree in Mechanical Engineering

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Basic responsibility is to provide the technical support to the banks. The person is measured by how effectively he can locally provide pre and post sales technical support in a way to win deals and maintain customer satisfactions according to the company’s strategies and vision.

1. Provide the technical support to the banks to solve the ATM technical problem and manage Pilot test or technical upgrade projects.If necessary will travel to other cities to do the on-site support.
2. Provide the field service for the local customer and process the service request from the customer.
3. Assist the sales and country managers to prepare the tender document (technical). Prepare and help out in technical documentation such as the spare parts list, working instruction and technical bulletin writing.
4. Assist in Spare Parts Warehouse management include the purchase plan preparation, warehouse audit etc...
5. Manage and administer customer complaints and/or new requirement processes, Provide customer education or technician training when necessary.
6. Report to HQ regarding GRG local ATM running data analysis, collect competitor information and submit monthly report.

Required Qualifications:

1. Bachelor’s degree in Computer Science, Electronics Engineering or Mechanical Engineering.
2. Minimum 3 years working experience in technical support or customer service.
3. Ability to communicate in English is and write all the technical documents.
4. Armed with skills to repair or guide the partners and customers to solve the technical problems.
5. Demonstrate ability to manage projects and spare-parts warehouse.
6. Possess passion to self-learn and ability to learn how to repair the new products.
7. Have good communication skills and perform training or product/solution demonstration to the customer.
8. Process knowledge on computer operations hardware and office applications such as Microsoft Work, Excel, Outlook, PPT; be familiar with the working principle about the mechanism, electron and optics.
9. Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills.
10. Residing on the Asian side of Istanbul.

Preferred Qualifications:

1. Experience in banking equipment technology is preferred.
2. Ability to communicate in English speaking and writing ability is preferred.

About GRGBanking:

Founded in 1999, GRGBanking (securities code: 002152) is a leading public high-tech enterprise operating primarily in three main business lines: FinTech, Smart City, and Smart Transportation. In the FinTech sector, GRGBanking has transitioned from being the largest supplier of financial intelligent self-service equipment in China to developing a comprehensive global payment ecosystem. In the Smart City sector, the company offers intelligent solutions utilizing AI-driven visual big data, convenient transportation methods, and smart building technologies. In the Smart Transportation sector, the company leverages innovative technologies to advance transportation digitalization.

GRGBanking provides competitive intelligent terminals, operation services, retails, and big data solutions to customers worldwide. The company is committed to becoming "A Leading Innovative Solutions Provider."

GRGBanking has established eight tech & service support centers worldwide, and its products and services have entered more than 130 countries and regions. The company's smart branch transformation solution and other intelligent banking solutions are continuously promoted to overseas markets, which has helped Mexico, Argentina, Turkey, Singapore, Thailand, South Africa, the Middle East, and other countries and regions rapidly upgrade their branch innovation and transformation.

As a leading innovative solutions provider, GRGBanking aims to promote digital transformation and innovation and deliver better customer convenience and satisfaction. Leveraging in-depth knowledge of innovative technologies and application scenarios, the company provides holistic, innovative solutions for customers worldwide, and its global business maintains vigorous growth. In the future, GRGBanking will participate in more oversea businesses to create greater value for its global customers.

For more details, please visit our website: https://global.grgbanking.com/en/