Technical Support Engineer (Database & Big Data Focus) – Istanbul

Pernet Bordrolama ve Mevzuat Uzmanınız; Şişli; On-site; TRY 300,000 - 420,000; Full time

Job summary

Pernet Bordrolama ve Mevzuat Uzmanınız, based in Istanbul, seeks a Technical Support Engineer with a strong database and big data background. This role emphasizes problem-solving beyond routine ticketing and requires handling critical production incidents with a focus on cloud database and big data services.

You will troubleshoot, analyze root causes, and collaborate with engineering teams to improve performance, reliability, and scalability in demanding environments.

Qualifications

• Proven experience in solving production incidents in database and big data environments.
• Experience with cloud database services and big data stacks is essential.
• Ability to perform root cause analysis and document findings.

Responsibilities

• Troubleshoot and resolve critical production issues on database and big data services.
• Drive performance, reliability, and scalability improvements.
• Provide technical insights to engineering and product teams during incidents.

Skills

Database expertise

Big data

Incident response

Root cause analysis

SRE mindset

Tools

MySQL

PostgreSQL

Oracle

SQL Server

Hadoop

Spark

Kafka

Job description

For a global technology company operating in cloud and digital infrastructure, we are looking for a Technical Support Engineer with a strong database and big data background, based in Istanbul.

This is NOT a typical support role

We are not looking for someone who just closes tickets.

We are looking for someone who:

• Solves critical production incidents (P0 / P1) on database and big data systems
• Prevents issues from happening again

This is a problem-solving heavy, SRE-minded role within a support organization, acting as an escalation point beyond standard L1 support, focused on cloud database and big data services.

• Troubleshoot and resolve critical production issues on database and big data services
• Perform root cause analysis and document findings for data-layer incidents
• Drive database performance, reliability, and scalability improvements
• Collaborate closely with engineering and product teams, providing technical insights on data workloads

Strong background in database and big data technologies is essential.

• Hands-on experience in DBA / Database Operations or database & big data technical support at a cloud service provider (Alibaba Cloud, AWS, Azure, Google Cloud, Huawei Cloud, Tencent Cloud, etc.)
• Deep expertise in one or more:
• Relational databases: MySQL, PostgreSQL, Oracle, SQL Server
• Big data stack: Hadoop, Spark, Kafka, Elasticsearch, ClickHouse, Flink

Most important: Ability to clearly explain a real production database or big data incident you solved.

• You step in when data systems break
• You stay calm under pressure
• You don't stop until you find the root cause