Technical Services Support Specialist (Italian Speaking)

Latour Future Solutions AB; Fatih; On-site; TRY 300,000 - 480,000; Full time

Job summary

Arkel is seeking a Technical Services Support Specialist (Italian Speaking) in Istanbul. You will handle customer inquiries via email, chat, and WhatsApp, and provide solutions to technical requests.

The role requires Turkish, Italian and English proficiency, along with MS Office and ERP software skills. On-site work, no travel, and residence in Istanbul Asian side are expected. Join a company specializing in elevator electronics and support global customers.

Qualifications

• Bachelor degree in Electric, Electronics or Mechanical Engineering.
• Proficient in Italian, English and Turkish (written and spoken).
• Knowledge of Turkish language will be an advantage.
• Advanced user of MS Office and ERP applications.
• Strong planning, organizational, analytical, and customer-oriented skills.
• Excellent communication and presentation abilities.
• No travel restrictions and valid driving license.
• Resident in Istanbul Asian side.

Responsibilities

• Answering e-mails, messaging and online calls via Whatsapp, delivering solutions to customer requests and complaints.
• If needed ARKEL customers will be supported on site to solve technical problems.
• If ARKEL needs technical information, candidates will join international exhibitions.

Skills

Multilingual communication (Italian, 英

Education

Bachelor's degree in Electrical/Electronic or Mechanical Engineering

Tools

MS Office

ERP software

Job description

Arkel

Technical Services Support Specialist (Italian Speaking)

Arkel is an electronics design and manufacturing company specialized in elevator electronics. Already being the nationwide leader in its sector, Arkel is seeking to extend its leadership beyond the borders of Turkey.

Qualifications

• Bachelor degree, preferably graduated from Electric, Electronics or Mechanical Engineering,
• Good command of Italian-English and Turkish (both verbal and written)
• Also, knowledge of Turkish language will be an advantage
• Advanced user of MS Office and ERP applications,
• Good planning and organization skills, analytical, customer-oriented, team player,
• Strong communication and presentation skills,
• No travel restrictions,
• Valid driving license,
• Resident in Istanbul Asia side,

Job Description

• Answering e-mails, messaging and / or online calls via the Whatsapp line, generating solutions to customers' requests, problems and complaints,
• If needed ARKEL customers will be supported in job side to solve technical problems,
• If ARKEL needs technical information for their customer candidates will join in international exhibitions.

Division Arkel Locations Istanbul

Innovalift is a group of leading companies designing, manufacturing, and installing vertical and inclined platform lifts, stair lifts, and elevator components. We serve lift companies on new lift installations and modernization projects around the world. Our companies center around high innovation pace, superior product quality, nice design, and sustainability.

Our history began in 2016 when Latour Industries acquired Aritco Group, at that time consisting of Aritco Lift and Gartec. In the following years, Vimec, TKS Heis, and Motala Hissar were added, together creating an international group of leading platform lift companies. In 2021, Latour Industries entered into the elevator components and modernization market through the acquisition of Vega. Subsequently, Esse-Ti and BS Tableau were added to the family of components and modernization companies.

In 2024, Innovalift was born as a new business area of Investment AB Latour, by gathering all the companies in one group. Altogether, our companies employ c. 1218 colleagues and have a combined turnover of c. SEK 3.3bn (2024).

Innovalift is a wholly owned business area of Investment AB Latour.