Technical Representative Engineer

Fives; Fatih; On-site; TRY 2,270,663 - 3,178,928; Full time

Job summary

Fives is seeking a Senior Service Engineer / Technical Representative to join its team in Istanbul, Turkey. This permanent role acts as the local technical reference for service activities, focusing on inspections, troubleshooting, and commercial support. The ideal candidate will have a Bachelor's or Master's degree in Engineering and strong practical experience with industrial furnaces for the steel industry, combined with autonomy and strong communication skills. Proficiency in English and Turkish is essential.

Qualifications

• Strong practical experience with industrial furnaces for the steel industry.
• Experience in maintenance, field service, commissioning or operation within a steel plant.
• English and Turkish language proficiency required.

Responsibilities

• Perform inspections, troubleshooting, audits and diagnostics on reheating furnaces.
• Support commissioning, start‑up and supervision activities.
• Act as the primary point of contact for customers for service needs.
• Prepare technical and commercial offers for service projects.

Skills

Autonomy

Strong communication

Customer orientation

Technical decision-making

Flexibility in mindset

Education

Bachelor’s or Master’s degree in Electrical Engineering, Automation, or Mechanical Engineering

Job description

Position Summary

Fives Stein is seeking a Senior Service Engineer / Technical Representative to join its team in Istanbul, Turkey. This role acts as the permanent Fives Stein representative in Turkey, serving as the local technical reference for service activities and supporting the Service organization in France. It is a technical‑commercial position combining field support/service, customer interaction and contribution to service business development. By joining our subsidiary Fives Turkey (Steel & Glass Division), you will become part of a company specialized in high‑tech furnaces and thermal equipment with nearly 150 years of history and worldwide recognition for quality installations.

Technical Service & Field Operations

• Perform inspections, troubleshooting, audits and diagnostics on reheating furnaces, processing line furnaces, and related systems (mechanical, combustion, electrical, automation).
• Conduct site audits, write technical reports, and provide recommendations to customers.
• Support commissioning, start‑up and supervision activities in Turkey and abroad.
• Evaluate equipment condition and identify service opportunities.

Offer Preparation & Commercial Support

• Prepare technical and commercial offers for service and revamping projects in close collaboration with the Service team based in France.
• Present and explain offers to customers in Turkey.
• Support and contribute to commercial negotiations.

Client Relationship & Market Development

• Act as the primary point of contact for Turkish customers for service‑related needs.
• Identify and develop new service opportunities (audits, spare parts, upgrades).
• Leverage existing relationships within Turkish steelmakers.
• Represent Fives Stein during customer visits, audits, and meetings.

International Assignments

• Support Fives Stein projects abroad when required (Europe, Middle East, Asia).
• Travel for missions typically lasting 1 to 3 weeks, depending on workload.

Education & Technical Background

• Bachelor’s or Master’s degree in Electrical Engineering, Automation, Mechanical Engineering or equivalent.
• Strong practical experience with industrial furnaces for the steel industry (reheating, annealing) and steelmaking or hot rolling processes.
• Experience in maintenance, field service, commissioning or operation within a steel plant.

Soft Skills

• Autonomy and ability to work independently in the field.
• Strong communication and customer‑orientation.
• Ability to learn commercial and proposal‑building activities.
• Comfortable making technical and commercial decisions.
• Flexibility of mindset: technical + commercial + field work.
• Willingness to travel regularly and operate in industrial environments.

Languages

• English and Turkish are required due to daily interactions with local teams and clients.