Field Service Specialist

LIXIL; Turkey; On-site; TRY 180,000 - 240,000; Full time

Job summary

Grome İç ve Dış Ticaret Anonim Şirketi in Istanbul is seeking a Service Specialist to drive operational excellence and customer satisfaction. You will handle end-to-end technical service, from incident resolution and spare parts logistics to onboarding service partners and aiding technical sales.

The role requires a mechanical engineering degree and 1–3 years in technical service, with fluent Turkish and English (B2+). Not remote; full-time position based in Türkiye.

Qualifications

• Bachelor's degree in mechanical engineering.
• Fluent Turkish and English verbal & written (B2+).
• Experience in Technical Service, Customer Success, or Tech Sales (1–3 years).
• Practical expertise in plumbing or HVAC systems is a major plus.
• Advanced PC proficiency (CRM, MS Office, diagnostic tools).
• Building materials industry experience is beneficial.

Responsibilities

• Execute daily field service and back-office tasks for operational support.
• Manage spare parts stock tracking, forecasting, and replenishment planning.
• Monitor service partner performance and generate actionable reports.
• Oversee full case lifecycle: routing, assignment, escalation, resolution.
• Coordinate logistics for service visits and technical training.
• Provide technical expertise to the sales team to aid closing opportunities.
• Support regional service projects and ad-hoc initiatives.

Skills

Fluent Turkish and English

Education

Bachelor's degree in mechanical engineering

Tools

CRM

MS Office

Technical diagnostic tools

Job description

IMEA (India, Middle East, Africa) Türkiye LE_0169-Grome İç ve Dış Ticaret Anonim Şirketi Employee Assignment Not remote Full Time 1 October 2026

As a Service Specialist (Türkiye), you will be the driving force behind operational excellence and customer satisfaction. You will manage the end-to-end technical service lifecycle from resolving complex incidents and managing spare parts logistics to onboarding service partners and supporting technical sales. Your mission is to protect our brand reputation, support the business growth & service department daily activities & key initiatives.

Primary Responsibilities

• Execute daily field service and back-office tasks, ensuring seamless operational support.
• Support spare parts stock tracking, forecasting, and replenishment planning.
• Monitor service partner performance and generate actionable reporting to maintain high standards.
• Oversee the full case lifecycle, including routing, assignment, escalation, and resolution tracking.
• Coordinate logistics for service visits and technical training activities.
• Provide technical expertise to the sales team to assist in closing opportunities.
• Support regional service projects and ad-hoc initiatives directed by the Service Leadership (TR & AZ).

Location

Istanbul,Türkiye

Qualifications And Education

• Bachelor's degree in mechanical engineering.
• Fluent Turkish and English verbal & written B2+

Requirements & Qualifications

• Engineering degree or a strong technical background with a systems-oriented mindset.
• Same Industry or related building material industries.
• Experience 1–3 years in Technical Service, Customer Success, or Tech Sales.
• Practical expertise in plumbing or HVAC systems is a major plus.
• Advanced PC proficiency (CRM, MS Office, and technical diagnostic tools).