Style Maker - Zorlu

Golden Goose; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Golden Goose Group in Istanbul–Zorlu seeks a Sales Assistant (Style Maker) to welcome clients and craft personalized Golden looks, reflecting the brand's heritage and values.

You will guide customers through product insights, upsell, maintain store presentation, and collaborate across omnichannel channels while adhering to GDPR and safety standards. Fluency in Turkish and English is required, with 1–3 years luxury retail experience preferred.

Qualifications

• Fluency in Turkish and English required.
• 1–3 years of relevant experience in luxury retail.
• Self-motivation with positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Ability to monitor and understand local market trends both online and offline.

Responsibilities

• Assist customers in expressing their personality through dream looks and drive store objectives.
• Provide product insights and implement up-selling and cross-selling strategies.
• Cultivate positive relationships with clients and leverage omnichannel communication and digital tools for updates and personalized offers.
• Maintain store presentation and ensure products align with brand image and standards.
• Support opening/closing, inventory management, GDPR and health & safety compliance, and use digital tools to enhance engagement (Golden App, Salesforce, Xstore, Stealth).

Skills

Turkish fluency

English fluency

Customer service

Upselling skills

Team player

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in Turkish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Zorlu

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.